Global Operations COE – Systems Analyst

General Motors

. Perform hands-on analysis, configuration, testing, documentation, and operational support for dealership forms within the Digital Retail Platform .

Posted 10/27/2026full-timeTaguig City • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital form configuration, data analysis, and quality assurance, with a strong ability to translate business requirements into operational solutions. Proficient in utilizing tools like Power BI and Jira for reporting and project management while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Digital Form ConfigurationData Analysis and ValidationQuality Assurance and UATPower BI ReportingJira Ticket Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CleansingData TransformationBusiness Process SupportApplication ConfigurationStructured TestingJSON FamiliarityXML FamiliarityCSV FamiliarityAPIs KnowledgeETL Concepts

Soft Skills

Analytical SkillsProblem-Solving SkillsOrganizational SkillsCommunication SkillsCollaboration Skills

Tools & Technologies

Power BIJiraD360Adobe ProDRP Form ConfiguratorPostmanFileZilla

Industry Keywords

Quality AssuranceUser Acceptance TestingRegulatory ComplianceData ReportingOperational Technology

Tech Stack

Tools & technologies

ETL

About the role

Key responsibilities & impact

Perform hands-on analysis, configuration, testing, documentation, and operational support for dealership forms within the Digital Retail Platform
Process dealership form submissions through D360 and approved intake channels
Identify priority requests, form types, and restricted information before downstream processing
Break bulk PDFs into individual forms, apply naming conventions, clean and format files, and replace sensitive information with approved test data
Create and update Jira tickets, action items, dependencies, defect records, status updates, and supporting documentation
Review forms for completeness, version, ownership, licensing, authorization, rights-to-use permissions, and regulatory and dealer-specific requirements
Translate approved requirements into configured digital forms, workflows, packages, mappings, and implementation-ready solutions
Perform pre-production processing and validation in DRP
Process state, brand, program, and custom-form revisions according to approved change procedures
Execute quality-assurance checks using sample dealership forms and loan, lease, and cash scenarios
Prepare UAT materials, document defects and expected results, coordinate retesting, and track feedback and sign-offs
Support approved form migration to production, verify configurations, confirm forms are live and accessible, and record post-go-live issues
Build and maintain operational reports, dashboards, analytic datasets, and reporting assets using Power BI, Jira, D360, and approved tools
Assemble, cleanse, transform, validate, and reconcile operational data
Investigate data, configuration, and process issues; document findings, propose resolutions, and escalate complex issues
Identify opportunities to reduce manual effort, improve data quality, and make processes more reliable and repeatable
Maintain process, data, workflow, mapping, control, audit, and support documentation
Support access, onboarding, permissions, tool setup, monitoring, troubleshooting, security, compliance, audit, and technical-readiness activities
Participate in working sessions, status discussions, knowledge-sharing activities, and continuous improvement initiatives
Follow GM security, compliance, governance, quality, privacy, and audit procedures

Requirements

What you’ll need

Bachelor’s degree in computer science, information systems, engineering, data analytics, mathematics, statistics, business, or a related field; equivalent practical experience may be considered
Typically, 2–5 years of experience in systems analysis, application or form configuration, business-process support, data reporting, quality assurance, technical operations, or a related discipline
Experience supporting digital forms, workflow-based applications, business-process configuration, quality assurance, user acceptance testing, releases, production implementations, or comparable operational technology programs
Ability to review requirements, follow documented procedures, configure solutions accurately, and identify gaps or exceptions that require escalation
Ability to gather, cleanse, transform, validate, and reconcile data from multiple sources
Experience creating or maintaining reports, dashboards, spreadsheets, analytic datasets, or business-intelligence outputs using Power BI, Excel, Jira, or comparable tools
Familiarity with JSON, XML, CSV, schema definitions, validation rules, source-to-target mapping, APIs, and scheduled file exchange
Ability to perform structured testing, document defects clearly, compare expected and actual results, and support timely retesting and resolution
Ability to translate business and technical information into clear tickets, procedures, test evidence, status updates, and support documentation
Strong analytical, problem-solving, organizational, communication, collaboration, and time-management skills
Willingness to work with business, technical, implementation, quality assurance, and vendor partners
Willingness to work on night shift (8:00 PM to 5:00 PM PH)
Working knowledge of the DRP Forms operating environment, including D360, GM TAP, Jira, Adobe Pro, DRP environments, DRP Form Configurator, legacy Form Builder, Postman, FileZilla, and Power BI is preferred
Experience with Common and Non-Common forms, state, federal, OEM, brand, or program form requirements, rights-to-use validation, licensing, dealer approvals, and indemnification controls is preferred
Familiarity with databases, ETL or ELT concepts, data pipelines, data modeling, metadata, or data lineage is preferred
Practical exposure to artificial intelligence or generative AI tools is preferred

Benefits

Comp & perks

Hybrid work arrangement
Opportunities to work with business, technical, implementation, quality assurance, and vendor partners
Knowledge-sharing activities
Continuous improvement initiatives
Reasonable accommodations for individuals with disabilities
Role-related assessment and/or pre-employment screening processes