Lead Warranty Performance Manager – CCA Warranty Recovery

General Motors

. Define Customer Care Aftersales warranty cost recovery strategy and lead cases from intake through settlement and closure .

Posted 11/10/2026full-timeWarren • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in warranty cost recovery strategies, supplier negotiations, and data analysis to drive effective resolution of warranty claims. Proficient in managing relationships and collaborating across departments to enhance recovery processes and outcomes.

Highest-signal resume keywords

Warranty Cost Recovery StrategySupplier NegotiationData Analysis Using ExcelProject ManagementOEM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Warranty Claims AnalysisCost Recovery SettlementProcess AutomationContract ManagementData Set Analysis

Soft Skills

Analytical ThinkingResults-FocusedRelationship BuildingTime ManagementAbility to Work Independently

Tools & Technologies

Microsoft Office SuiteExcelOneNoteTeamsSharePoint

Industry Keywords

Commodity PurchasingSupply Chain ManagementAftersales Service PartsWarranty TermsCQI-14 Automotive Warranty Management

About the role

Key responsibilities & impact

Define Customer Care Aftersales warranty cost recovery strategy and lead cases from intake through settlement and closure
Analyze and prioritize service part warranty claims by supplier and labor code
Validate claim populations, eligible parts, part supersessions, and supplier mapping
Confirm sourcing paths and determine commercial strategy, leverage, and risk points
Set recovery positions and prepare supplier kickoff materials
Liaise with suppliers, establish GM’s position on supplier responsibility, and negotiate and execute cost recovery settlements
Lead Engineering and Quality activities to build technical/root-cause evidence and resolve supplier rebuttals
Engage Purchasing and Legal when commercial engagement and settlement agreements are required
Oversee billing, collection, and reconciliation through PartLink or SAL, including supplier bill disputes
Support the future-state recovery model, recovery groups, technical factors, contract terms, automated claim mapping, and billing
Apply OE warranty recovery processes, capture lessons learned, and continuously improve processes
Remove roadblocks and escalate stalled supplier negotiations
Communicate cost recovery results and status to leadership
Build and maintain internal and external relationships
Anticipate risks and opportunities and communicate through presentations, leadership reviews, meetings, and discussions with senior leaders

Requirements

What you’ll need

5+ years of experience in commodity purchasing, supply chain, engineering, manufacturing, product development, logistics, program/product management, aftersales/service parts, or warranty (internship or co-op experience excluded)
Ability to develop and maintain constructive, cooperative working relationships
Negotiation skills
Analytical thinking and comfort working with large warranty claim data sets
Results-focused and able to deliver on time
Ability to manage multiple cases and tasks and prioritize critical needs
Ability to work independently and in a team environment with ambiguity
Advanced proficiency in Microsoft Office Suite, including Excel, OneNote, Teams, and SharePoint, or Google Office
Ability to travel 5% domestically
Bachelor’s degree in Business, Supply Chain Management, Engineering, Finance, or related field preferred
10+ years of OEM experience preferred
Experience with contracts/agreements, warranty terms, and settlement agreements preferred
Experience analyzing large data sets using advanced Excel or BI/reporting tools preferred
Project management and time management skills preferred
Experience with process and system automation preferred
Purchasing, engineering, quality, manufacturing, or warranty background preferred
Knowledge of materials management preferred
CQI-14 Automotive Warranty Management experience preferred
Must not require GM immigration sponsorship now or in the future
Expected to report to the specific location at least 3 times a week, or at another frequency dictated by the manager

Benefits

Comp & perks

Benefits supporting well-being at work and at home
Non-discrimination and inclusive workplace
Reasonable workplace accommodations
No relocation benefits; relocation costs are the selected candidate’s responsibility