Production Support Engineer

General Motors

. Provide production support, monitoring, troubleshooting, and technical administration for enterprise applications, infrastructure services, databases, integrations, scheduled jobs, and data flows .

Posted 10/27/2026full-timeTaguig City • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in system administration and production support, with strong SQL proficiency and experience in ETL, data integration, and incident management. Capable of ensuring system stability, security, and business continuity through effective monitoring and troubleshooting.

Highest-signal resume keywords

SQL ProficiencyETL And Data IntegrationIncident Management PracticesEnterprise Job SchedulersITIL Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationProduction SupportData IntegrationRoot-Cause AnalysisData Quality ValidationAPI IntegrationsBatch ProcessingMonitoring ToolsTroubleshootingScripting

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Tools & Technologies

TidalAutoSysControl-MREST APIsJSONXMLMiddlewareMonitoring ToolsWorkflow ToolsIncident Ticket Management

Industry Keywords

ITILChange ManagementProblem ManagementProduction RecoveryBusiness ContinuityDisaster RecoveryInfrastructure OperationsApplication SupportData PipelinesConfiguration Management

Tech Stack

Tools & technologies

CloudETLJavaSQL.NET

About the role

Key responsibilities & impact

Provide production support, monitoring, troubleshooting, and technical administration for enterprise applications, infrastructure services, databases, integrations, scheduled jobs, and data flows
Support system stability, availability, security, business continuity, and timely issue resolution across supported technology services
Implement and support systems in accordance with technical, security, access-control, change-management, monitoring, backup, recovery, and IT service-management procedures
Monitor application, infrastructure, database, integration, and scheduled-job health using enterprise schedulers such as Tidal, AutoSys, Control-M, or comparable tools
Triage and resolve production incidents through first- and second-level troubleshooting, escalation, stakeholder communication, and closure documentation
Perform root-cause analysis for recurring issues and contribute corrective and preventive actions
Administer user and service-account access, permissions, authentication integrations, privileged-access processes, security controls, configuration, patching, and environment readiness
Use SQL to validate data, investigate issues, support data loads, and resolve data-quality or data-flow failures
Support ETL, data pipelines, batch processing, file transfers, REST APIs, JSON/XML exchanges, middleware, integration monitoring, and interface debugging
Support implementations, releases, infrastructure changes, upgrades, migrations, deployments, integrations, environment onboarding, and production transition activities
Support high-availability, business-continuity, and disaster-recovery readiness, including backup checks, recovery procedures, testing, and documentation
Maintain runbooks, knowledge articles, support procedures, configuration and dependency records, support matrices, operational checklists, and recovery instructions
Collaborate with application, database, integration, infrastructure, cloud, vendor, technology-partner, and business teams
Track assigned work, incident trends, service-level performance, system health, and improvement opportunities; provide status updates and technical reports
Use scripting, automation, monitoring, and workflow tools to improve support efficiency
Perform other related operational and technical duties as assigned

Requirements

What you’ll need

Bachelor’s degree in computer science, information systems, engineering, or a related field; equivalent practical experience may be considered
3–5 years of experience in system administration, production support, infrastructure operations, database operations, application support, data integration, or a related discipline
Strong SQL proficiency, including querying, troubleshooting data issues, data validation, performance analysis, and relational databases
Understanding of data models and data-quality validation
Experience with ETL and data integration, data pipelines, batch processing, file transfers, API integrations, and data-flow troubleshooting
Working knowledge of REST APIs, JSON/XML, middleware concepts, integration monitoring, and interface debugging
Experience with production-support and incident-management practices, root-cause analysis, log analysis, monitoring tools, incident triage, ticket management, problem management, and production recovery
Working knowledge of ITIL or comparable service-management practices, including Incident, Problem, Change, and Release Management
Experience with enterprise job schedulers such as Tidal, AutoSys, Control-M, or comparable tools
Basic understanding of Java or .NET applications, web services, and distributed-system concepts in a production-support environment
Strong written and verbal English communication skills
Willingness to work on night shift (8:00 PM to 5:00 AM PH)
No immigration-related sponsorship available; applicants needing GM immigration sponsorship now or in the future should not apply

Benefits

Comp & perks

Hybrid work arrangement with reporting to the GM Philippines office three times per week (or other frequency dictated by the business)
Opportunities to complete role-related assessments and/or pre-employment screening as part of the recruitment process
Reasonable accommodations for individuals with disabilities
Inclusive workplace focused on belonging, development, and equal employment opportunities