Senior Engineer – Production Support

General Motors

. Provide end-to-end production support, sustainment, monitoring, troubleshooting, and technical administration for enterprise applications, infrastructure services, databases, integrations, scheduled jobs, and data flows .

Posted 10/27/2026full-timeTaguig City • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in production support and incident management, with strong SQL proficiency and experience in data integration, ETL processes, and enterprise job scheduling. Capable of leading technical teams, performing root-cause analysis, and ensuring high availability and disaster recovery readiness.

Highest-signal resume keywords

Production SupportSQL ProficiencyETL And Data IntegrationIncident ManagementEnterprise Job Schedulers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLETLData IntegrationRoot-Cause AnalysisIncident ManagementCapacity PlanningData ValidationAPI IntegrationsMiddleware ConceptsLog Analysis

Soft Skills

Team LeadershipCommunicationCoachingWorkload BalancingStakeholder Engagement

Tools & Technologies

TidalAutoSysControl-MREST APIsJSONXMLMonitoring ToolsDatabase Management SystemsMiddlewareIncident Management Tools

Industry Keywords

ITILProduction ServicesData ManagementInfrastructure OperationsBusiness ContinuityDisaster RecoveryService DeliveryOperational MetricsService-Level PerformanceTechnical Administration

Tech Stack

Tools & technologies

ETLJavaOraclePostgresSQL.NET

About the role

Key responsibilities & impact

Provide end-to-end production support, sustainment, monitoring, troubleshooting, and technical administration for enterprise applications, infrastructure services, databases, integrations, scheduled jobs, and data flows
Monitor system health, analyze alerts, logs, job results, and metrics, and identify faults, performance degradation, capacity concerns, and operational risks
Manage or support enterprise schedulers such as Tidal, AutoSys, Control-M, or comparable tools
Lead production-incident response from triage through resolution, including investigation, escalation, stakeholder communications, recovery, and major-incident coordination
Perform root-cause analysis and drive problem-management actions
Administer user and service-account access, permissions, authentication integrations, privileged-access processes, security controls, configuration, patching, and environment readiness
Support database and data-integration operations, including SQL execution, data validation, ETL, batch processing, file transfers, REST APIs, JSON/XML exchanges, middleware, and interface debugging
Support releases, infrastructure changes, upgrades, migrations, deployments, integrations, onboarding, and production transitions
Support high-availability, business-continuity, and disaster-recovery readiness
Maintain runbooks, knowledge articles, procedures, system diagrams, configuration records, change records, support matrices, and recovery instructions
Engage senior IT stakeholders and technical, vendor, and business teams to develop supportable solutions and communicate operational risks
Track operational metrics, service-level performance, incident trends, workload demand, and improvement opportunities; provide status reports and operational insights
Lead and coordinate team members, establish ownership, balance workloads, coordinate shift coverage, and escalate capacity concerns
Perform capacity planning and resource forecasting; prioritize and assign work based on impact, severity, capacity, and commitments
Coach and mentor team members through technical guidance, feedback, knowledge sharing, onboarding, and continuous improvement
Automate repetitive support activities and improve monitoring, reliability, scalability, repeatability, and efficiency
Support team administration, including work allocation, shift coverage, access and onboarding, training tracking, reporting, performance inputs, utilization tracking, and resource planning

Requirements

What you’ll need

Bachelor’s degree in computer science, information systems, engineering, data management, or a related field
5–8 years of experience in production support, application support, infrastructure operations, database operations, data integration, or a related discipline, including experience supporting enterprise production services
Strong SQL proficiency and experience with relational databases such as Oracle, SQL Server, PostgreSQL, DB2, Teradata, Sybase, or similar
Understanding of data models and data-quality validation
Experience with ETL and data integration, including data pipelines, batch processing, file transfers, API integrations, and troubleshooting data-flow failures
Working knowledge of REST APIs, JSON/XML, middleware concepts, integration monitoring, and interface debugging
Experience with production-support and incident-management practices, including root-cause analysis, log analysis, monitoring tools, incident triage, ticket management, problem management, and production recovery
Working knowledge of ITIL or comparable service-management practices
Experience with enterprise job schedulers such as Tidal, AutoSys, Control-M, or comparable tools
Basic understanding of Java or .NET applications, web services, and distributed-system concepts
Demonstrated ability to lead or coordinate technical team members, balance workloads, prioritize requests, coach colleagues, and support service-delivery administration
Experience with capacity planning, resource forecasting, work allocation, task tracking, operational performance follow-up, and service-delivery prioritization
Strong written and verbal English communication skills
Willingness to work on night shift (8:00 PM to 5:00 PM PH)
No GM immigration-related sponsorship available; applicants must not require GM immigration sponsorship now or in the future

Benefits

Comp & perks

Applicants may be required to successfully complete role-related assessments and/or pre-employment screening
Reasonable accommodations available for individuals with disabilities
Inclusive workplace focused on belonging and employee development