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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in U.S. health care operations, including health and welfare benefit administration, compliance management, and operational transformation. Proven ability to lead teams, manage escalations, and utilize data for performance assessment and decision-making.
Highest-signal resume keywords
Health And Welfare Benefit AdministrationOperational TransformationData AnalysisTeam LeadershipCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Health Benefit AdministrationEligibility RulesEnrollment ProcessesVendor AdministrationOperational ControlsIssue ResolutionProcess ImprovementAnalytical CapabilityChange ManagementPerformance Management
Soft Skills
Communication SkillsCoachingPrioritizationProblem SolvingTeam Development
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft WordHR SystemsAI-Enabled Productivity Tools
Industry Keywords
U.S. Health CareEmployee BenefitsUnion PartnershipsValue-Based CareChronic Condition ManagementMedicare-Related Benefit Administration
About the role
Key responsibilities & impact- Lead day-to-day execution of the U.S. health care operations portfolio
- Lead, coach, and develop health care operations analysts across complex benefit workstreams
- Set priorities, balance workloads, remove barriers, and establish accountability
- Establish standard work, operating procedures, quality expectations, and team routines
- Provide feedback, performance management, development planning, and succession support
- Oversee administration of U.S. health benefit programs, including eligibility, enrollment, record maintenance, audits, and vendor payments
- Serve as escalation point for complex participant issues, appeals, service failures, and operational risks
- Oversee implementation of plan changes, initiatives, and operational updates
- Lead vendor oversight, controls, audits, reconciliations, file reviews, testing, invoicing, and documentation
- Partner with Legal, Labor Relations, Finance, Payroll, Tax, HRTO, Communications, Global Wellbeing, union leadership, and vendors
- Translate operational insights and data into recommendations for service delivery, efficiency, risk management, and program outcomes
- Lead execution of transformation, system, vendor, integration, and change-management initiatives
- Prepare decision support, implementation plans, and leadership updates
- Strengthen communication and change-management approaches to improve employee understanding and engagement
Requirements
What you’ll need- Bachelor's degree in business, human resources, finance, health administration, or a related field; equivalent experience may be considered
- 7+ years of progressive experience in employee benefits, with significant experience in U.S. health care or health and welfare benefit operations
- Experience leading people directly or serving as a clear team lead across complex operational workstreams
- Strong working knowledge of health and welfare benefit administration, eligibility rules, enrollment processes, plan documents, vendor administration, and operational controls
- Experience managing escalations, issue resolution, and cross-functional execution in a compliance-sensitive environment
- Demonstrated analytical capability, including using data to assess performance, identify risks, and support decisions
- Strong written and verbal communication skills, with ability to translate technical or operational topics into practical guidance
- Ability to prioritize competing demands, manage ambiguity, and maintain high execution standards
- Proficiency in Microsoft Excel, PowerPoint, Word, HR systems, and AI-enabled productivity tools
- Experience in a large, complex employer environment supporting salaried, hourly, retiree, and represented populations
- Experience supporting union partnerships, labor-facing work, or negotiated benefit changes
- Exposure to ACOs, value-based care, health care engagement strategies, chronic condition management, and Medicare-related benefit administration
- Experience leading operational transformations, integrations, or process-improvement initiatives
- Must not require GM immigration sponsorship now or in the future
Benefits
Comp & perks- Benefits supporting employee well-being at work and at home
- Relocation benefits are not provided; relocation costs are the selected candidate’s responsibility