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Zone Manager, Parts and Service
General Motors. Lead and develop a high-performing team supporting GM’s dealer network .
Posted 9/25/2026full-timeRemote • California • United StatesSeniorLead💰 $149,500 - $199,800 per yearWebsite
About the role
Key responsibilities & impact- Lead and develop a high-performing team supporting GM’s dealer network
- Drive parts revenue, customer-pay repair orders, customer retention, tools and equipment utilization, technician training, and warranty administration
- Identify product quality concerns and enhance customer satisfaction for GM’s premium brand
- Lead, coach, and develop Sales and Service Professionals to execute strategic initiatives and achieve performance goals
- Establish team norms that foster productivity, inclusivity, and respect for individuality and diversity
- Build a customer-centric culture focused on empowerment, accountability, results, continuous improvement, and change management
- Own Zone revenue, customer retention, and overall customer experience
- Stay current on GM and automotive-industry developments and adapt processes, systems, and tools
- Analyze dealer marketing and merchandising strategies and recommend ways to increase service-lane traffic and profitability
- Oversee business-plan execution and implement countermeasures to address challenges and promote innovation
- Monitor and achieve KPIs including SRT, NPS, customer retention, STS compliance, EV training and compliance, Workplace of Choice, engagement, Direct Leaders Index, and participation
- Apply knowledge of service and parts operations, automotive parts and service systems, dealer operating reports, fixed-operations analysis tools, profit-department structures, and consultative selling techniques
Requirements
What you’ll need- Bachelor’s Degree or equivalent professional experience
- 7+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth
- 3+ years of experience leading, coaching, and developing a team preferred
- Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management
- Ability to travel up to 50%
- Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
- Must currently reside within the assigned territory or be willing to relocate to Sacramento, CA or a surrounding area approved by leadership within 60 days of the start date
- Must not require GM immigration sponsorship now or in the future
- Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review
Benefits
Comp & perks- Bonus potential through an incentive pay program based on company, job-level, and individual performance
- Medical, dental, and vision benefits
- Health Savings Account
- Flexible Spending Accounts
- Retirement savings plan
- Sickness and accident benefits
- Life insurance
- Paid vacation and holidays
- Tuition assistance programs
- Employee assistance program
- GM vehicle discounts
- Relocation benefits for candidates who qualify under company policy