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Business Applications Analyst
GenesisCare. Provide operational support, administration, maintenance, and continual improvement for finance and enterprise business applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting enterprise business applications, particularly SAP ERP and SAP FICO, while effectively managing incidents and vendor relationships. Proficient in troubleshooting, documentation, and user training, with a solid understanding of ITIL principles.
Highest-signal resume keywords
SAP ERP SupportSAP FICO KnowledgeIncident Management ExperienceITSM Platform ProficiencyStrong Troubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportTechnical DocumentationProcess AutomationSQL SkillsAPI Fundamentals
Soft Skills
Analytical SkillsStakeholder Engagement
Tools & Technologies
Halo ITSMServiceNowJira Service ManagementPower Platform
Industry Keywords
Healthcare ApplicationsRevenue Cycle ApplicationsUser Acceptance TestingSoftware Vendor Management
Tech Stack
Tools & technologiesERPITSMServiceNowSQL
About the role
Key responsibilities & impact- Provide operational support, administration, maintenance, and continual improvement for finance and enterprise business applications
- Manage incidents and requests
- Administer users and process access requests
- Troubleshoot and resolve issues
- Liaise with software vendors and support partners
- Escalate complex issues when required
- Provide user guidance and training
- Maintain documentation and knowledge bases
- Support application upgrades and releases
- Participate in User Acceptance Testing activities
Requirements
What you’ll need- Experience supporting enterprise business applications
- Experience supporting SAP ERP
- Working knowledge of SAP FICO
- Exposure to SAP MM
- Experience with application support and incident management
- Experience with ITSM platforms such as Halo, ServiceNow or Jira Service Management
- Strong troubleshooting and analytical skills
- Experience managing software vendors and support partners
- Experience supporting testing and release activities
- Strong stakeholder engagement skills
- Experience producing technical documentation
- Understanding of ITIL principles
- Experience supporting Concur (desirable)
- Experience supporting Esker (desirable)
- Experience supporting healthcare or revenue cycle applications (desirable)
- Experience supporting Compucare (desirable)
- Experience administering Halo ITSM (desirable)
- Process automation experience (desirable)
- Power Platform knowledge (desirable)
- SQL and reporting skills (desirable)
- API and integration fundamentals (desirable)
- Healthcare experience (desirable)
Benefits
Comp & perks- 25 days of annual leave, plus bank holidays, with the option to buy more or sell back annual leave
- Complimentary private medical and dental coverage
- Employee Assistance Program
- Income Protection
- Free access to radiotherapy for the employee and immediate family, if required
- Company Contributory Pension Scheme
- Well-being community
- Access to Babylon Health and Headspace Wellbeing
- Free parking at most centres
- Exclusive retail discounts
- Opportunities for growth, learning, and development within roles