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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in molecular biology and clinical laboratory workflows, with a strong focus on customer engagement and technical support. Proficient in training and communication, ensuring adherence to regulatory standards and quality management systems.
Highest-signal resume keywords
Molecular Biology ExpertiseClinical Laboratory ExperienceRegulatory Compliance KnowledgeExceptional Communication SkillsCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Molecular DiagnosticsClinical Laboratory WorkflowsQuality Management SystemsTechnical SupportPC NetworkingWindows ProficiencyMicrosoft Office SuiteSOP AdherenceInstallation CoordinationTraining Delivery
Soft Skills
Interpersonal SkillsPresentation AbilitiesCritical ThinkingProactive Problem SolvingOrganizational Skills
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CAP RegulationsCLIA RegulationsHIPAA ComplianceCustomer Experience EnhancementField-Based Support
About the role
Key responsibilities & impact- Serve as a trusted technical consultant and brand ambassador for the Genomadix Cube Platform and associated assays
- Plan, coordinate, and execute system installations, product training, and on-site verification services for clinical laboratory customers
- Deliver best-practice guidance and hands-on instruction in accordance with established SOPs
- Build lasting relationships with laboratory staff and serve as the primary liaison between customers and internal teams
- Represent Genomadix with professionalism, enthusiasm, and a customer-first mindset
- Provide on-site support to identify and resolve operational and technical issues during installations, training, and verification site visits
- Apply critical thinking across instrumentation, software, and molecular applications
- Document field observations and escalate complex issues to internal Technical Support teams
- Communicate recurring challenges and customer feedback to cross-functional teams
- Partner with Sales on pre- and post-implementation activities to drive customer adoption and satisfaction
- Identify opportunities to enhance the customer experience and share field insights with internal stakeholders
- Maintain accurate records in accordance with the company's Quality Management System
- Uphold HIPAA guidelines to protect client and patient confidentiality
- Adhere to applicable federal, state, and local regulatory requirements, including Genomadix marketing and compliance policies
Requirements
What you’ll need- College diploma or degree in Life Sciences, Molecular Biology, Engineering, or a related field
- 2–3 years of experience in a clinical laboratory setting or in molecular diagnostics
- Substantial, hands-on experience working within CAP- and CLIA-regulated laboratories
- In-depth familiarity with clinical laboratory workflows, quality systems, and regulatory requirements
- Working knowledge of molecular biology and chemistry principles
- Exceptional communication skills
- Ability to translate complex technical concepts for diverse audiences
- Confident presentation and training abilities for individuals and groups
- Strong interpersonal skills with a collaborative, service-oriented approach
- Proactive and resourceful approach to customer needs and solutions
- Highly organized ability to manage multiple priorities in a fast-paced, field-based environment
- Ability to work independently with minimal supervision
- Proficiency in PC networking, Windows, and Microsoft Office Suite
- Commitment to staying current with evolving technical knowledge and clinical practices
- Valid Driver's License required
- Ability to stand for extended periods (5+ hours)
- Ability to lift and carry 15–20 lbs.
- Availability for 70–90% travel across the US, with occasional international travel
Benefits
Comp & perks- Medical
- Dental
- Vision
- 401(k)
- PTO