Commercial Engagement Specialist

Genomic Life

. Act as a liaison between brokers, clients, members, and internal teams such as Sales, Marketing, and Account Management to communicate operational needs and updates .

Posted 11/11/2026full-timeSan Diego • California • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and communication skills while effectively managing client relationships and administrative tasks. Proficient in Microsoft Office and CRM systems, with a focus on enhancing client experience and retention.

Highest-signal resume keywords

Client Relationship ManagementCustomer Service ExperienceMicrosoft Office ProficiencyEvent Planning CoordinationBachelor's Degree in Business Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SystemsDocument PreparationReport PreparationSOP DevelopmentClient Contract Review

Soft Skills

Exceptional Communication SkillsStrong Organizational SkillsTime Management SkillsProfessional PresenceAbility to Translate Complex Concepts

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Employee BenefitsInsuranceCommercial OperationsGenetics KnowledgeClient Events

About the role

Key responsibilities & impact

Act as a liaison between brokers, clients, members, and internal teams such as Sales, Marketing, and Account Management to communicate operational needs and updates
Provide administrative assistance to the account management and sales team, including scheduling meetings, preparing documents, and maintaining filing systems
Host educational webinars and conduct member platform demos (live, virtual and/or recorded)
Assist with completion of broker and client assessments and RFIs
Support clients and account management teams in responding to incoming inquiries, including management of the shared mailbox
Update third-party websites to ensure accuracy of Genomic Life products and services
Track member inquiries and trends across clients and help improve client and member experience and retention
Attend onsite and virtual client events on behalf of the commercial team
Coordinate and execute event planning, including management of materials, flyers, raffle prizes, and event swag
Develop SOPs and talking points to assist with client and member inquiries
Schedule and coordinate client meetings as needed
Learn and become proficient with internal software systems and external reporting
Maintain accurate client records in CRM systems, including logging communications and account activities
Identify upselling opportunities and promote additional products and services
Prepare reports on account status, sales activity, and potential issues for management
Prepare and review proposals and client contracts as needed
Coordinate with internal teams to ensure seamless client/member experience
Assist with other administrative tasks as assigned

Requirements

What you’ll need

Bachelor's degree in business administration, communications, marketing, or other related field, OR Associate’s degree with 4 or more years of equivalent experience
3+ years of experience in employee benefits, insurance, commercial operations, or related field
3+ years of experience in customer service or account management
Professional presence with exceptional presentation and communication skills
Proficient in Microsoft Office programs, including but not limited to Word, Excel, PowerPoint
Strong organizational and time management skills
Ability to travel throughout the year required (September-November in particular)
Ability to translate complex concepts into easy-to-understand terms
Ability to work in San Diego office on a hybrid basis
Knowledge/coursework in genetics highly preferred