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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong mainframe programming skills in COBOL, JCL, CICS, and IMS, with a focus on incident resolution, data analysis, and collaboration within cross-functional teams. Possesses excellent analytical abilities and a continuous improvement mindset to adapt to evolving technologies and business needs.
Highest-signal resume keywords
Mainframe Programming SkillsIncident ResolutionData AnalysisAgile/Scrum/Kanban ExperienceProduction Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
COBOLJCLCICSIMSSQLData AnalysisIncident ManagementChange Control ProcessesSystem TestingTechnical Documentation
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsDetail-Oriented MindsetResults-Oriented Outlook
Tools & Technologies
Agile CeremoniesTicket Management SystemsAutomated COBOL Conversion ToolsModern Mainframe Development ToolsProduct Accelerator
Industry Keywords
Long Term CareInsuranceFinanceSOX AuditsManaged ServicesOnshore-Offshore ExperienceLTC Insurance ProductsComplex Business LogicCross-Functional Team EnvironmentMVS
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Support the Long Term Care policy administration system by monitoring the system and resolving failures, job abends, policy-related incidents, and system defects
- Maintain application interactions with peripheral systems
- Analyze user incidents, determine impacts, and develop solution proposals
- Design, code, document, and test solutions against acceptance criteria and technical architecture
- Support testing, test planning, defect resolution, and technical system activities
- Implement solutions through established change control processes
- Create system-data reports for data analysis, business activities, regulatory requirements, and SOX audits
- Participate in meetings, Agile ceremonies, correspondence, status updates, ticket management, and change management activities
- Own incident resolution according to severity, impact, and urgency
- Assist team members with complex business and technical problems
- Provide technical advice on complex programming
- Collaborate with developers, Business Analysts, QA members, Business Partners, and other IT teams
- Report to the Long-Term Care Policy Administration Service Operations Leader
Requirements
What you’ll need- Bachelor’s degree and 5+ years of relevant experience
- Strong mainframe programming skills in COBOL, JCL, CICS, and IMS
- Production support experience, preferably in the insurance/finance domain
- Excellent analytical skills and detail-oriented mindset
- Ability to understand complex business logic, analyze systems and data, identify needed changes, and assess impacts
- Basic experience with SQL and data analysis
- Experience working in a cross-functional team environment on a complex mainframe system
- Good problem-solving skills and results-oriented outlook
- Good communication skills and ability to work with various stakeholders
- Ability to manage concurrent deadlines and multiple priorities
- Continuous improvement mindset and willingness to adapt to new technologies and ways of working
- This role is not eligible for sponsorship
- Nice to have: experience migrating mainframe applications, Assembler knowledge, LTC insurance products and premiums knowledge, managed services/onshore-offshore experience, Agile/Scrum/Kanban experience, IMS database experience in MVS and CICS, Product Accelerator exposure, advanced SQL, modern mainframe development/testing tools, and automated COBOL conversion tools
Benefits
Comp & perks- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
- Bonus incentive plan
