Junior Support and Maintenance Analyst

Geopixel Geotecnologias

. Handle tickets in the Movidesk platform, meeting first-response and resolution-time SLAs .

Posted 9/21/2026full-timeRemote • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ticket management and customer support within the Movidesk platform, with a strong understanding of GIS concepts and database management. Proficient in performing system installations, configurations, and testing functionalities while ensuring data security and compliance.

Highest-signal resume keywords

Ticket ManagementGIS ConceptsPostgreSQL Database KnowledgeTomcat KnowledgeCritical Analysis of System Specifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Database ManagementSystem AnalysisSoftware EngineeringUMLManual Security BackupsBasic Solution Software InstallationConfiguration of Operating SystemsApplication Server SetupTesting FunctionalitiesCustomer Data Control

Soft Skills

Customer Needs UnderstandingSolution DiscussionDocumentation Skills

Tools & Technologies

MovideskGeopixel SolutionsPostGIS

Industry Keywords

Cloud HostingService Level AgreementsFirst-Response TimeResolution TimeSupport and Maintenance Team

Tech Stack

Tools & technologies

PostGISPostgres

About the role

Key responsibilities & impact

Handle tickets in the Movidesk platform, meeting first-response and resolution-time SLAs
Classify tickets according to their level of urgency (Urgent, High, Medium, and Low)
Understand customer needs, discuss solution alternatives with the Support and Maintenance (SM) team, and document all service steps performed in the tickets
Engage the Development team for maintenance tasks involving product source-code changes
Maintain control of customer data hosted in the cloud
Perform manual security backups of the geographic database
Test functionalities released by the Development team
Install and configure basic solution software, including the operating system, database, and application server
Answer customer questions about how to use Geopixel Solutions

Requirements

What you’ll need

Bachelor’s degree in a quantitative or technology-related field, such as Systems Analysis, Database Management, Computer Science, or Software Engineering
Critical analysis of system specifications in textual or UML format
Understanding of GIS concepts
Basic English proficiency
Knowledge of Tomcat
Knowledge of PostgreSQL databases
Knowledge of the PostGIS spatial extension

Benefits

Comp & perks

Flash | Flexible benefits
Bradesco Dental | Dental insurance
Bradesco Saúde | Medical insurance
Life Insurance | Zurich
Conlife | Pharmacy partnerships and discounts
Villa Turismo | Travel agency and ticketing services
Guapeco | Pet insurance and services
Moodar | Emotional health and therapy support
Sesc | Access to leisure, cultural, and sports activities
Wellhub | Discounted plans and dependent coverage options
Workplace Exercise Program | In-person and online classes twice a week
Referral Program | Financial rewards for successful talent referrals
Empório Nestlé | Exclusive discounts on products
Day Off | Paid day off during your birthday month
Univap | Discounts on primary, secondary, and higher education
FGV | Discounts on postgraduate and MBA programs