Member Services Representative

Georgia's Own Credit Union

. Provide telephone service to members regarding savings accounts, checking accounts, loans, Savings Certificates, IRA accounts, VISA, Online Banking, Bill Pay, A2A, P2P, ATM and Debit Cards .

Posted 11/5/2026full-timeGeorgia • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing member accounts, including savings and checking accounts, while ensuring compliance with the SAFE ACT and maintaining accurate documentation. Excels in communication and problem-solving to effectively assist members with various banking services and technology-related issues.

Highest-signal resume keywords

Account ManagementSAFE ACT ComplianceVerbal Communication SkillsBasic Math SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account OpeningLoan ProcessingDividends CalculationTransaction ProcessingCredit Report PullingOnline Banking TroubleshootingPIN ResettingFraud Case ResolutionDocument Management

Soft Skills

Organizational SkillsAbility to Follow DirectionsMember Interaction Management

Tools & Technologies

Client Central WorkstationPC Proficiency

Certifications & Qualifications

NMLS Registration

Industry Keywords

Credit UnionSavings AccountsChecking AccountsLoansVISAOnline BankingBill PayATM CardsDebit Cards

About the role

Key responsibilities & impact

Provide telephone service to members regarding savings accounts, checking accounts, loans, Savings Certificates, IRA accounts, VISA, Online Banking, Bill Pay, A2A, P2P, ATM and Debit Cards
Inform members about account information, rates, processes, products, services, promotions, contests and Credit Union happenings
Open and maintain savings and checking accounts, including ATM/VCC, overdraft protection and payroll deductions
Calculate and explain dividends, account activity, statements and loan information
Process savings withdrawals, transfers, VISA payments, loan payments and loan advances
Pull credit reports and obtain supervisor approval for new checking accounts when required
Assist members with check orders, replacement cards, lost or stolen cards, PINs and microfilm requests
Troubleshoot Online Banking enrollment, connection and processing issues
Reset passwords, unlock accounts and escalate issues to the e Services Team when necessary
Use Client Central Workstation to troubleshoot card and transaction issues, reset PIN attempts, manage transaction exceptions, resolve fraud cases and remove card restrictions
Research and resolve member requests and account problems by telephone
Maintain accurate account files and document cases

Requirements

What you’ll need

High School Diploma or Equivalent
One to Two years work of related experience
Excellent verbal communication skills for telephone member contact
Strong basic level math skills
Proficient use of PC and all technology required for job function
Ability to take direction and follow through on assigned tasks
Excellent organizational skills
Ability to work in a team environment
Ability to deal with member reaction in adverse situations
Must comply with all requirements under the SAFE ACT for lending responsibilities
NMLS registration pertaining to the SAFE ACT must be kept current
Must notify the Credit Union within 30 days of changes needing reflection on the NMLS registry

Benefits

Comp & perks

Participation in the Member Services Incentive Program
Medical insurance
Dental insurance
Vision insurance
401(K) company match
Flexible hybrid work arrangement
Necessary tools and technology for working from home or the office