Payment Recovery Specialist

Georgia's Own Credit Union

. Support administration of charge-offs, bankruptcy, or credit reporting activities .

Posted 10/7/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing charge-offs, bankruptcy processes, and credit reporting activities while ensuring compliance with the Fair Credit Reporting Act and Metro 2 standards. Proficient in coordinating with various stakeholders and maintaining accurate consumer information to support financial services operations.

Highest-signal resume keywords

Charge-Off AdministrationBankruptcy ProcessingCredit Reporting ComplianceE-OSCAR SubmissionFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementDispute ResolutionData AnalysisPayment ProcessingConsumer ReportingBankruptcy Account ReviewRegulatory KnowledgeFinancial Services OperationsClerical DutiesMultitasking

Soft Skills

Analytical Problem SolvingOrganizational SkillsInterpersonal CommunicationPublic SpeakingMotivational Skills

Tools & Technologies

E-OSCARPSCU

Certifications & Qualifications

NMLS RegistrationSAFE Act Compliance

Industry Keywords

Fair Credit Reporting ActMetro 2 StandardsCredit UnionFinancial InstitutionCollections

About the role

Key responsibilities & impact

Support administration of charge-offs, bankruptcy, or credit reporting activities
Maintain account and consumer information
Research and respond to disputes and inquiries
Process account updates and monitor assigned work queues
Coordinate with members, internal departments, credit bureaus, attorneys, collection agencies, and other vendors
Submit electronic dispute responses and corrections through e-OSCAR and PSCU
Maintain accurate consumer reporting under the Fair Credit Reporting Act and Metro 2 standards
Review account and consumer data, identify reporting errors, and complete corrections
Review and maintain Chapter 7, 11, and 13 bankruptcy accounts and queues
Document bankruptcy notices, plan information, statements of intention, case status, and follow-up
Process and track bankruptcy payments, correspondence, notices, account updates, and specialized credit reporting codes
Support charge-off account administration, recovery activity, payment posting and tracking, vendor placement, title release support, and account status updates
Meet productivity, quality, and service goals and perform other duties as assigned

Requirements

What you’ll need

Minimum of 1 year of collections, bankruptcy, charge-off, credit reporting, and/or comparable financial services experience with measured success preferred
Minimum of 1 year of credit union or comparable financial institution experience
Knowledge of laws/regulations and policies/procedures affecting the job function
Effective analytical problem solving, organizational and planning skills
Ability to set priorities, multitask, and meet deadlines
Excellent interpersonal communication and public speaking skills
Strong motivational and influencing skills
Knowledge and understanding of financial services-related products and overall financial services operations
Ability to work in an office environment and perform clerical duties using technology
Ability to sit and stand for various increments of time and lift/push up to 10 lbs.
Positions with lending responsibilities must comply with SAFE Act requirements and keep NMLS registration current

Benefits

Comp & perks

Flexible hybrid work arrangement balancing in-office collaboration with remote work
Necessary tools and technology for productivity from home or office
Equal opportunity employment
Reasonable accommodations for individuals with disabilities