Universal Banker I

Georgia's Own Credit Union

. Provide a wide variety of Credit Union services to members through telephone, e-channel, and video stream .

Posted 11/12/2026full-timeGeorgia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing comprehensive Credit Union services, including account management and troubleshooting digital banking issues. Proficient in effective communication and problem-solving within a virtual team environment while adhering to compliance standards.

Highest-signal resume keywords

Credit Union ServicesAccount ManagementNMLS RegistrationVirtual CommunicationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Math SkillsAccount MaintenanceTroubleshootingCross-SellingOnline BankingPayment ProcessingDigital Banking ApplicationsAdministrative DutiesRemote Account OpeningMember Complaint Resolution

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsPlanning SkillsStress Management

Tools & Technologies

PCScreen-Sharing ToolsVirtual Interaction TechnologiesDigital Banking PlatformsE-Channel Services

Certifications & Qualifications

High School Diploma or EquivalentNMLS Registration

Industry Keywords

SAFE ACT ComplianceCredit Union ProductsDeposit AccountsLoan ServicesFraud Resolution

About the role

Key responsibilities & impact

Provide a wide variety of Credit Union services to members through telephone, e-channel, and video stream
Provide information, problem resolution, and applicable product/service suggestions
Guide members through opening new deposit accounts remotely
Process account maintenance requests, including beneficiaries, overdraft preferences, and joint ownership
Service savings, checking, loan, Savings Certificate, IRA, ESA, CD, VISA credit card, online banking, bill pay, A2A, P2P, and debit card accounts
Process withdrawals, transfers, payments, card replacements, stop-payment requests, and account research
Troubleshoot online banking enrollment, connection, processing, password, and account access issues
Troubleshoot debit card and transaction issues, reset PIN attempts, manage card restrictions, and resolve fraud cases
Use screen-sharing tools to help members navigate and troubleshoot digital banking applications
Resolve member complaints or problems efficiently and tactfully
Provide information about credit union promotions and community events
Cross-sell Credit Union products
Follow established procedures, policies, and processes

Requirements

What you’ll need

High School Diploma or Equivalent
2-3 years of applicable work experience
Must be able to wear a headset for the majority of the work day
Professional comfortability with virtual “face-to-face” interactions
Willingness to perform all other administrative duties deemed appropriate for the position
Excellent verbal and written communication skills
Strong basic math skills
Proficient use of PC and all technologies required for job function
Ability to take direction and follow through on assigned tasks
Effective analytical problem solving, organizational and planning skills
Ability to work in a virtual team environment
Ability to successfully navigate potentially stressful and adverse situations
Must comply with all requirements under the SAFE ACT for lending responsibilities
NMLS registration pertaining to the SAFE ACT must be kept current
Must notify the Credit Union within 30 days of changes requiring updates to the NMLS registry

Benefits

Comp & perks

Flexible hybrid work arrangement balancing in-office collaboration with remote work
Necessary tools and technology for productivity from home or office