Universal Banker – Manager

Georgia's Own Credit Union

. Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster .

Posted 10/28/2026full-timeDouglasville • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities in a retail banking or credit union environment, with a focus on employee development, performance management, and operational excellence. Proficient in managing branch operations, ensuring compliance with regulatory requirements, and fostering member engagement.

Highest-signal resume keywords

Leadership ExperienceEmployee DevelopmentPerformance ManagementRetail Banking KnowledgeRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Deposit ProductsAccount Opening ProceduresConsumer LendingBranch OperationsPerformance Data AnalysisCoaching Sales BehaviorsService RecoveryOperational Risk ManagementTime ManagementConflict Resolution

Soft Skills

Communication SkillsProblem-Solving SkillsOrganizational SkillsInfluencing SkillsMotivational Skills

Tools & Technologies

Microsoft OfficeBranch Operating Systems

Certifications & Qualifications

Bachelor's Degree in Business, Finance, ManagementNMLS Registration

Industry Keywords

Credit UnionRetail BankingEmployee CoachingService StandardsMember EngagementSuccession PlanningFraud PreventionAudit FindingsSAFE Act ComplianceBranch Readiness

About the role

Key responsibilities & impact

Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster
Establish performance expectations and conduct coaching, one-on-one meetings, observations, performance reviews, development planning, and recognition activities
Address performance concerns through coaching, counseling, and corrective action
Support employee development, succession planning, onboarding, training, and integration
Coordinate schedules, staffing coverage, attendance, time-off requests, and employee deployment across branches
Assist with recruiting, interviewing, and candidate selection
Travel regularly among assigned branch locations based on branch needs
Promote consistent Credit Union service standards and coach member engagement, relationship-building, consultative conversations, and service recovery
Assist with escalated member concerns and monitor feedback to improve service delivery
Maintain individual production goals; open accounts, support lending conversations, generate referrals, and build member relationships
Use reports and performance data to identify coaching and employee-development opportunities
Support branch operating procedures, policies, regulatory requirements, security, fraud prevention, cash handling, and member-information protection
Monitor operational exceptions, training completion, audit findings, and branch readiness; coordinate corrective actions
Identify and escalate operational risks to the Area Service Manager
Maintain visible leadership presence and support branch operations during high demand, staffing shortages, training, or disruptions
Perform Universal Banker responsibilities as needed to maintain service continuity

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Management, or a related field preferred; equivalent experience may be considered
Minimum of three to five years of experience in a retail banking or credit union environment
Minimum of two years of supervisory, team leadership, or employee coaching experience preferred
Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors
Working knowledge of deposit products, account opening procedures, consumer lending, referrals, branch operations, and regulatory requirements
Strong leadership, communication, conflict resolution, and problem-solving skills
Ability to influence and motivate employees across multiple branch locations
Strong organizational skills and ability to manage competing priorities
Proficiency in Microsoft Office and branch operating systems
Ability to travel regularly between assigned branch locations
Ability to comply with SAFE Act requirements and keep NMLS registration current for lending responsibilities