Universal Banker Manager

Georgia's Own Credit Union

. Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster .

Posted 10/28/2026full-timeFayetteville • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and employee development capabilities, with a focus on performance management, coaching, and fostering member engagement in a retail banking or credit union environment. Proficient in operational procedures, regulatory compliance, and effective communication across multiple branch locations.

Highest-signal resume keywords

Leadership ExperienceEmployee DevelopmentPerformance ManagementRetail Banking KnowledgeRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Deposit ProductsAccount Opening ProceduresConsumer LendingBranch OperationsPerformance Data AnalysisCoaching Sales BehaviorsFraud PreventionCash HandlingOperational Risk ManagementMicrosoft Office Proficiency

Soft Skills

Communication SkillsConflict ResolutionProblem-Solving SkillsOrganizational SkillsInfluencing Skills

Tools & Technologies

Branch Operating Systems

Certifications & Qualifications

NMLS RegistrationSAFE Act Compliance

Industry Keywords

Retail BankingCredit UnionEmployee CoachingMember EngagementSuccession Planning

About the role

Key responsibilities & impact

Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster
Establish performance expectations and conduct coaching, one-on-one meetings, observations, performance reviews, development planning, and recognition activities
Address performance concerns through coaching, counseling, and corrective action
Identify and develop high-potential employees and support succession planning
Support onboarding, training, and integration of newly hired employees
Coordinate employee schedules and daily staffing coverage across assigned branches
Approve attendance, time-off requests, and schedule adjustments within established guidelines
Monitor staffing levels and communicate resource needs to the Area Service Manager
Assist with recruiting, interviewing, and candidate selection
Coordinate employee deployment between branch locations and travel regularly among assigned branches
Promote consistent Credit Union service standards and coach member engagement, relationship-building, consultative conversations, and service recovery
Assist with escalated member concerns and monitor member feedback
Maintain individual production goals; open accounts, support lending conversations, generate referrals, and build member relationships
Use reports and performance data to identify coaching and employee-development opportunities
Support branch operating procedures, policies, regulatory requirements, security procedures, fraud prevention, cash handling, and member-information protection
Monitor operational exceptions, training completion, audit findings, and branch readiness
Identify and escalate operational risks to the Area Service Manager
Maintain visible leadership presence and support branch operations during high demand, staffing shortages, training, or disruption
Perform Universal Banker responsibilities as needed to maintain service continuity
Report directly to the Area Service Manager and partner with branch employees and support departments

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Management, or a related field preferred; equivalent experience may be considered
Minimum of three to five years of experience in a retail banking or credit union environment
Minimum of two years of supervisory, team leadership, or employee coaching experience preferred
Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors
Working knowledge of deposit products, account opening procedures, consumer lending, referrals, branch operations, and regulatory requirements
Strong leadership, communication, conflict resolution, and problem-solving skills
Ability to influence and motivate employees across multiple branch locations
Strong organizational skills and ability to manage competing priorities
Proficiency in Microsoft Office and branch operating systems
Ability to travel regularly between assigned branch locations
Ability to communicate face to face or through technology with or without reasonable accommodation
Ability to sit and stand for various increments of time and lift/push up to 10 lbs
For positions with lending responsibilities, compliance with SAFE Act requirements and current NMLS registration