Universal Banker Manager

Georgia's Own Credit Union

. Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster .

Posted 10/28/2026full-timeEastman • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and employee development capabilities, with a focus on performance management, coaching, and fostering member relationships in a retail banking or credit union environment. Proficient in operational procedures, regulatory compliance, and effective communication across multiple branch locations.

Highest-signal resume keywords

Employee DevelopmentPerformance ManagementRetail Banking ExperienceLeadership SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deposit ProductsAccount Opening ProceduresConsumer LendingBranch OperationsCoaching Sales BehaviorsPerformance Data AnalysisOperational Risk ManagementNMLS Registration ComplianceMicrosoft Office ProficiencyBranch Operating Systems

Soft Skills

LeadershipCommunicationConflict ResolutionProblem-SolvingOrganizational Skills

Industry Keywords

Credit UnionRetail BankingSuccession PlanningService RecoveryMember EngagementCoachingStaffing CoveragePerformance ReviewsFraud PreventionAudit Findings

About the role

Key responsibilities & impact

Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster
Establish performance expectations and conduct coaching, one-on-one meetings, observations, performance reviews, development planning, and recognition activities
Address performance concerns through coaching, counseling, and corrective action
Identify and develop high-potential employees and support succession planning
Support onboarding, training, and integration of newly hired employees
Coordinate employee schedules, daily staffing coverage, attendance, time-off requests, and schedule adjustments
Monitor staffing levels and communicate resource needs and workforce challenges to the Area Service Manager
Assist with recruiting, interviewing, and candidate selection
Coordinate employee deployment between branch locations and travel regularly among assigned branches
Promote consistent Credit Union service standards and coach member engagement, relationship-building, consultative conversations, and service recovery
Assist with escalated member concerns and resolve service issues
Maintain individual production goals; open accounts, support lending conversations, generate referrals, and build member relationships
Use reports and performance data to identify coaching and employee-development opportunities
Support branch operating procedures, policies, regulatory requirements, security, fraud prevention, cash handling, and member-information protection
Monitor operational exceptions, training completion, audit findings, and branch readiness
Identify and escalate operational risks to the Area Service Manager
Maintain visible leadership presence and provide day-to-day employee leadership across assigned branches
Perform Universal Banker responsibilities as needed to maintain service continuity and support member needs

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Management, or a related field preferred; equivalent experience may be considered
Minimum of three to five years of experience in a retail banking or credit union environment
Minimum of two years of supervisory, team leadership, or employee coaching experience preferred
Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors
Working knowledge of deposit products, account opening procedures, consumer lending, referrals, branch operations, and regulatory requirements
Strong leadership, communication, conflict resolution, and problem-solving skills
Ability to influence and motivate employees across multiple branch locations
Strong organizational skills and ability to manage competing priorities
Proficiency in Microsoft Office and branch operating systems
Ability to travel regularly between assigned branch locations
Positions with lending responsibilities must comply with SAFE Act requirements and keep NMLS registration current
Ability to perform essential duties, communicate face to face or through technology, sit and stand, lift/push up to 10 lbs., and perform clerical office duties with or without reasonable accommodation