Universal Banker Manager

Georgia's Own Credit Union

. Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster .

Posted 10/28/2026full-timeWaycross • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities in a retail banking or credit union environment, with a focus on employee development, performance management, and operational compliance. Proficient in managing branch operations, member engagement, and maintaining service continuity across multiple locations.

Highest-signal resume keywords

Supervisory ExperienceEmployee CoachingBranch Operations ManagementRegulatory CompliancePerformance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deposit ProductsAccount Opening ProceduresConsumer LendingPerformance Data AnalysisCoaching Sales Behaviors

Soft Skills

LeadershipCommunicationConflict ResolutionProblem-SolvingOrganizational Skills

Tools & Technologies

Microsoft OfficeBranch Operating Systems

Certifications & Qualifications

NMLS Registration

Industry Keywords

Retail BankingCredit UnionService RecoveryMember EngagementOperational Risks

About the role

Key responsibilities & impact

Directly supervise Universal Banker I and Universal Banker II employees within an assigned branch cluster
Establish performance expectations and conduct coaching, one-on-one meetings, observations, performance reviews, development planning, and recognition activities
Address performance concerns through coaching, counseling, and corrective action
Support succession planning, onboarding, training, and employee integration
Coordinate schedules, staffing coverage, attendance, time-off requests, and employee deployment across branches
Assist with recruiting, interviewing, and candidate selection
Travel regularly among assigned branch locations and maintain a visible leadership presence
Promote consistent Credit Union service standards and coach member engagement, relationship-building, consultative conversations, and service recovery
Assist with escalated member concerns and monitor member feedback
Maintain individual production goals; open accounts, support lending conversations, generate referrals, and build member relationships
Use reports and performance data to identify coaching and employee-development opportunities
Support branch operating procedures, policies, regulatory requirements, audit readiness, security, fraud prevention, cash handling, and member-information protection
Identify and escalate operational risks and coordinate corrective actions
Support branch operations during high demand, staffing shortages, training, or disruptions
Perform Universal Banker responsibilities as needed to maintain service continuity
Report to the Area Service Manager and partner with branch employees and support departments

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Management, or a related field preferred; equivalent experience may be considered
Minimum of three to five years of experience in a retail banking or credit union environment
Minimum of two years of supervisory, team leadership, or employee coaching experience preferred
Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors
Working knowledge of deposit products, account opening procedures, consumer lending, referrals, branch operations, and regulatory requirements
Strong leadership, communication, conflict resolution, and problem-solving skills
Ability to influence and motivate employees across multiple branch locations
Strong organizational skills and ability to manage competing priorities
Proficiency in Microsoft Office and branch operating systems
Ability to travel regularly between assigned branch locations
Must maintain current NMLS registration for SAFE Act compliance and notify the Credit Union within 30 days of changes to the NMLS registry