Universal Banker – Manager

Georgia's Own Credit Union

. Serve as the first-line leader for Universal Banker I and Universal Banker II employees within an assigned branch cluster .

Posted 10/28/2026full-timeBainbridge • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to develop employees and manage performance in a retail banking environment. Proficient in operational oversight, member engagement, and compliance with regulatory requirements.

Highest-signal resume keywords

Leadership ExperienceEmployee CoachingRetail Banking KnowledgePerformance ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deposit Products KnowledgeAccount Opening ProceduresConsumer LendingBranch OperationsPerformance Data AnalysisStaffing CoordinationCoaching Sales BehaviorsConflict ResolutionTime ManagementNMLS Registration Compliance

Soft Skills

Communication SkillsProblem-Solving SkillsOrganizational SkillsInfluencing SkillsMotivational Skills

Tools & Technologies

Microsoft OfficeBranch Operating Systems

Certifications & Qualifications

SAFE Act ComplianceNMLS Registration

Industry Keywords

Credit UnionRetail BankingMember ExperienceSuccession PlanningService Recovery

About the role

Key responsibilities & impact

Serve as the first-line leader for Universal Banker I and Universal Banker II employees within an assigned branch cluster
Maintain a regular presence throughout assigned branches and flex between locations based on staffing, development, member, operational, and business needs
Coach employees, manage performance, coordinate staffing, support development, and maintain member experience standards
Report to the Area Service Manager and partner with branch employees and support departments
Directly supervise employees and conduct one-on-one meetings, observations, performance reviews, development planning, and recognition activities
Address performance concerns through coaching, counseling, and corrective action
Identify and develop high-potential employees and support succession planning
Support onboarding, training, and integration of new employees
Coordinate schedules, staffing coverage, attendance, time-off requests, and schedule adjustments
Assist with recruiting, interviewing, and candidate selection
Deploy employees between branches to address shortages, absences, training needs, and business demands
Promote consistent Credit Union service standards and coach member engagement, relationship-building, consultative conversations, and service recovery
Assist with escalated member concerns and resolve service issues
Maintain individual production goals; open accounts, support lending conversations, generate referrals, and build member relationships
Use reports and performance data to identify coaching and employee-development opportunities
Support branch procedures, policies, regulatory requirements, security, fraud prevention, cash handling, and member-information protection
Monitor operational exceptions, training completion, audit findings, branch readiness, and corrective actions
Identify and escalate operational risks to the Area Service Manager
Maintain visible leadership presence and a branch visitation schedule
Support branch operations during high demand, staffing shortages, training, or disruptions
Perform Universal Banker responsibilities as needed to maintain service continuity and support member needs

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Management, or a related field preferred; equivalent experience may be considered
Minimum of three to five years of experience in a retail banking or credit union environment
Minimum of two years of supervisory, team leadership, or employee coaching experience preferred
Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors
Working knowledge of deposit products, account opening procedures, consumer lending, referrals, branch operations, and regulatory requirements
Strong leadership, communication, conflict resolution, and problem-solving skills
Ability to influence and motivate employees across multiple branch locations
Strong organizational skills and ability to manage competing priorities
Proficiency in Microsoft Office and branch operating systems
Ability to travel regularly between assigned branch locations
Ability to communicate face to face or through technology with or without reasonable accommodation
Ability to sit and stand for various increments of time and lift/push up to 10 lbs
Lending responsibilities require compliance with SAFE Act requirements and maintaining current NMLS registration; changes must be reported within 30 days