Senior Customer Success Manager – Enterprise, Consulting

gertrud digital GmbH

. Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion .

Posted 11/3/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic enterprise customer relationships, focusing on onboarding, adoption, and retention while effectively advising C-level executives and stakeholders. Proficient in leading workshops and consulting sessions, translating complex organizational challenges into actionable solutions.

Highest-signal resume keywords

Fluent German (C1/C2)Management Consulting ExperienceStakeholder Management SkillsChange Management ExpertiseExperience with Enterprise Customers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementSaaS ImplementationGovernance AdvisoryOrganizational AnalysisDecision-Making Processes

Soft Skills

Strong Communication SkillsPresentation SkillsProactive Problem-SolvingCharisma and ConfidenceRelationship Building

Tools & Technologies

HubSpotSalesforceZendeskGainsight

Industry Keywords

Corporate ConsultingExecutive OfficesBoard OfficesGovernance TeamsComplex Organizational Structures

About the role

Key responsibilities & impact

Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT
Lead consulting, implementation, and change projects with complex stakeholder structures
Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions
Advise customers on governance, meeting preparation, collaboration, and decision-making processes
Identify organisational challenges and translate them into clear recommendations and actionable next steps
Build strong, long-term relationships with senior stakeholders and key decision-makers
Identify adoption risks and develop strategies to increase usage, engagement, and customer value
Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership
Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials

Requirements

What you’ll need

Based in Germany
Fluent German at C1/C2 level
Strong English communication skills
Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation
Strong background in consulting enterprise customers and senior or C-level stakeholders
Experience working with large corporations and complex organisational structures
Strong understanding of corporate decision-making processes and organisational hierarchies
Confidence in independently leading workshops, consulting sessions, and executive-level meetings
Strong communication, presentation, and stakeholder management skills
Ability to quickly understand complex organisations and translate challenges into clear solutions
Highly reliable, structured, proactive, and hands-on
Strong personal presence, charisma, and confidence when interacting with senior stakeholders
Willingness to travel occasionally and meet customers on-site
Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a strong plus
Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus

Benefits

Comp & perks

100% remote work
Flexible working hours
High ownership in a fast-growing SaaS company
Transparent, trust-based culture with fast decision-making
2–3 offsites and workshops per year
Clear development paths and a steep learning curve