Support Assistant

Gestão Inovada

. Provide first-level remote technical support to Laudite users, including through tools such as AnyDesk .

Posted 9/30/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote technical support for users, with a strong focus on diagnosing and resolving issues related to Windows and macOS operating systems, as well as SaaS platforms. Proficient in using remote access tools and effectively communicating solutions to enhance user experience.

Highest-signal resume keywords

Technical Support ExperienceWindows Operating System KnowledgeMacOS Operating System KnowledgeRemote Access Tools FamiliarityTroubleshooting and Issue Identification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportOperating System ConfigurationIssue DiagnosisSoftware InstallationAudio Settings ConfigurationTicket ManagementSaaS SupportWeb Platform SupportTroubleshootingUser Guidance

Soft Skills

Clear CommunicationProblem-SolvingUser Experience ImprovementOrganizational SkillsAdaptability

Tools & Technologies

AnyDeskChat Support ToolsWhatsAppTicket Management ToolsWeb Browsers

Industry Keywords

Remote Technical SupportCustomer ServiceUser SupportTechnical Issue ResolutionContinuous Improvement

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide first-level remote technical support to Laudite users, including through tools such as AnyDesk
Provide support via chat, WhatsApp, and other official channels
Identify, diagnose, and resolve technical issues related to Laudite
Guide users on the proper use of the platform’s features
Assist with the installation and configuration of Laudite Desktop
Assist with microphone, audio, and other settings in the user’s environment
Conduct tests to reproduce reported issues
Perform initial triage before escalating cases to the technical team
Record the information required for technical investigation
Follow up on escalated tickets and keep users informed
Communicate solutions and guidance clearly and objectively
Identify recurring issues and opportunities to improve the platform
Contribute to the continuous improvement of the user experience
Understand users’ issues, identify the best solutions, and deliver escalated requests in an organized and well-contextualized manner

Requirements

What you’ll need

Knowledge of Windows and macOS operating systems
Basic knowledge of operating system support and configuration
Knowledge of remote access tools
Familiarity with software installation and configuration
Ability to diagnose technical issues related to computers, audio, microphones, and applications
Strong ability to learn and understand new tools and features
Previous experience in technical support or customer service (a plus)
Experience supporting SaaS systems or web platforms (a plus)
Knowledge of customer support and ticket management tools (a plus)
Experience with troubleshooting and issue identification (a plus)
Basic knowledge of web browsers, audio settings, and peripherals (a plus)

Benefits

Comp & perks

Benefits to be defined during the interview with the manager
100% remote work