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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong team management and leadership capabilities, with a focus on optimizing production performance and ensuring customer satisfaction. Proficient in establishing KPIs, managing customer communications, and fostering team cohesion.
Highest-signal resume keywords
Team Management ExperienceProduction OptimizationKPI EstablishmentCustomer Service SkillsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI EstablishmentProduction OptimizationTeam ManagementConflict ManagementPerformance Analysis
Soft Skills
Team LeadershipCustomer ServiceCollaborationConflict ManagementSupportive Management Style
Tools & Technologies
Microsoft OfficeDashboard SetupReporting Tools
Industry Keywords
Production ManagementTeam OperationsCustomer CommunicationsPerformance TargetsQuality Assurance
Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Manage a team of approximately ten operators under the supervision of the Production Manager
- Lead production activities by coordinating, organizing, and monitoring team operations
- Optimize performance, achieve production targets, and ensure customer satisfaction
- Establish KPIs to measure and analyze variances in costs, deadlines, and quality
- Implement the necessary corrective actions
- Manage customer communications and respond to customer requests
- Participate in team and customer meetings, and lead them when necessary
- Engage and unite the team, support employees, and develop their skills
- Set up dashboards and monitor reporting
Requirements
What you’ll need- At least 2 years of team management experience
- Production experience is a plus but not required
- Proficiency in office tools and Microsoft Office
- Ability to quickly become autonomous with new software
- Management skills: team leadership, conflict management, and pedagogical knowledge transfer
- Strong customer service and collaboration skills
- Ability to unite employees and foster team cohesion
- A hands-on, approachable, and supportive management style
- Availability Monday to Friday during daytime hours (8:00 a.m.–4:45 p.m.)
Benefits
Comp & perks- Additional leave days (RTT)
- Health insurance
- Company savings plan
- Personalized onboarding program
- Strong commitment to employee training
- Profit-sharing scheme
- Company health insurance with up to 67% employer contribution
- Works Council benefits (CSE)
- One day of remote work per week after the probationary period, depending on production organization
