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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively guiding homeowners through the property market process, providing valuable market insights, and maintaining accurate CRM records. Capable of building rapport and communicating confidently with diverse customers while addressing their queries and concerns.
Highest-signal resume keywords
Customer ServiceCRM ManagementMarket InsightsEffective CommunicationData-Driven Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResilienceRapport BuildingProblem Solving
Industry Keywords
Estate AgentsProperty MarketValuationsConsultations
About the role
Key responsibilities & impact- Contact homeowners who have signed up for services
- Guide homeowners toward booking valuations with selected estate agents
- Advise customers through the process of putting their property on the market
- Address customer questions and concerns
- Help customers identify suitable estate agents using a data-driven approach
- Provide market insights and clarify relevant data
- Conduct telephone consultations
- Maintain accurate CRM records of conversations, outcomes, and follow-ups
- Deliver a helpful, reassuring, and exceptional customer experience
Requirements
What you’ll need- Entry-level / Graduates or some early experience in a comparable role
- Ability to quickly assess situations and provide suitable suggestions and valuable market insights
- Resilience when gathering information and providing solutions to customer queries or issues
- Ability to build instant rapport with customers
- Confident communication with a wide range of people
- Availability to work 5 days per week on 09:00–18:00 and 11:00–20:00 shifts
- Requirement to work every other Saturday in place of one weekday
- Work 3 days onsite and 2 days from home
Benefits
Comp & perks- Private medical cover through Vitality
- Company pension
- Wellbeing allowance
- Hybrid working
- Full training & development plan
- Supportive and growing business
- Inclusive, supportive workplace culture
- Opportunities to connect, share, and get involved in workplace activities