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Head of Customer and Collections Management
GETEC Group. Lead and further develop the Customer Management and Collections Management functions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Accounts Receivable Management, Collections, and Credit Management, with a strong focus on process optimization and compliance. Proven leadership in managing teams through change and transformation while ensuring effective collaboration across departments.
Highest-signal resume keywords
Accounts Receivable AccountingCollections ManagementLeadership ExperienceChange ManagementKey Performance Indicators Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable ProcessesCredit ManagementDunning ProceduresDebt CollectionProcess Optimization
Soft Skills
Excellent CommunicationAssertivenessDecision-MakingResilienceSolution-Oriented
Tools & Technologies
MS OfficeSAPBusiness CentralNavisionCRM Systems
Industry Keywords
Legal ComplianceOperational CollectionsCustomer ManagementRisk MinimizationTransformation Processes
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead and further develop the Customer Management and Collections Management functions
- Ensure efficient collaboration throughout the entire collections process
- Provide professional and disciplinary leadership and support the further development of employees
- Analyze key performance indicators, identify optimization opportunities, and continuously improve processes, systems, and tools
- Manage operational collections activities and monitor outstanding receivables
- Initiate appropriate measures to minimize risk and safeguard liquidity
- Ensure the proper handling of accounts receivable processes and compliance with legal and regulatory requirements
- Ensure service-oriented and efficient customer support
- Collaborate with Customer Service, Sales, Legal, Finance, and Billing
- Manage legal dunning and enforcement proceedings and support the team with complex matters
- Support organizational changes and lead the team through transformation and change processes
Requirements
What you’ll need- Completed degree in business administration or a comparable qualification
- Several years of professional and leadership experience in collections, credit management, and/or accounts receivable accounting
- In-depth knowledge of accounts receivable accounting and the related processes and interdependencies
- Experience leading teams and managing change and transformation processes
- Excellent communication and assertiveness skills, with a confident manner in challenging discussions and negotiations
- High resilience, strong decision-making skills, and the ability to provide direction and stability in demanding change situations
- Ideally, knowledge of dunning, debt collection, and legal dunning and enforcement proceedings
- Analytical mindset, strong understanding of key performance indicators, and sound grasp of business interrelationships
- Structured, independent, and solution-oriented way of working
- Proficiency in MS Office and common ERP systems, such as SAP, Business Central, Navision, or CRM systems
Benefits
Comp & perks- Flexible working hours with flexitime
- 30 days of annual leave
- Subsidy for the Deutschlandticket
- Company bike leasing program
- Fitness and wellness benefits through Hansefit
- Free access to LinkedIn Learning
- Internal and external training and coaching opportunities
- Agile working methods and modern office concepts
- Discounts through the Corporate Benefits portal with more than 800 product and event providers