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getmomo

Customer Operations Manager – Account Opening

getmomo

. Guide account openings through to completion and support property management companies after approval .

Posted 11/11/2026full-timeBerlin • GermanyMid-LevelSenior💰 €42,000 - €48,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in guiding account openings and managing customer relationships within banking and property management sectors. Proficient in using AI tools and automation to enhance operational efficiency and ensure accurate processing of documentation.

Highest-signal resume keywords
Account Opening ProcessCustomer Relationship ManagementFluent GermanSalesforceAI Tools and Automation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Document ManagementCase TrackingProcess ImprovementCustomer ServiceBusiness AdministrationBusiness LawBankingReal Estate
Soft Skills
Attention to DetailReliabilityClear CommunicationFriendly Follow-Up
Tools & Technologies
SalesforceAI-Native ERPSlackAI Assistants
Industry Keywords
Property ManagementBankingCustomer ServiceOperationsSales

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Guide account openings through to completion and support property management companies after approval
  • Collect, check for completeness, and forward the required documents to partner banks
  • Request missing documents from customers
  • Serve as the daily point of contact for partner banks and resolve follow-up questions
  • Guide property management companies through the account-opening process
  • Process changes for existing customers, such as adding new authorized signatories
  • Develop review rules, templates, and automations with the team
  • Use Salesforce, a proprietary AI-native ERP, Slack, and AI assistants
  • Ensure cases are processed promptly and that no case is overlooked

Requirements

What you’ll need
  • A degree or vocational qualification, for example in business administration, business law, banking, or real estate
  • Career changers are explicitly welcome
  • Initial professional experience working with customers, whether in banking, property management, customer service, sales, or operations
  • You follow through: even on the third follow-up, you remain friendly, clear, and reliable
  • You work accurately and notice missing documents
  • You can keep track of many open cases at the same time
  • Comfortable using AI tools, AI, and automation as part of your everyday work
  • Fluent German, both written and spoken
  • Good English

Benefits

Comp & perks
  • Permanent employment contract
  • Hybrid working
  • Company laptop
  • Complimentary drinks
  • Team events
  • Structured onboarding by the account-opening team
  • Mentoring and regular feedback
  • Ownership of your own cases and improvement projects from your first month