Customer Service Agent

GfW Gesellschaft für Wasseraufbereitung mbH

. Act as the first point of contact for learners via email or on site .

Posted 9/24/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong service orientation and effective communication skills to support adult learners in course selection and ensure learner satisfaction. Proficient in administrative coordination and day-to-day operations management.

Highest-signal resume keywords

Service OrientationFluent English SkillsProfessional CommunicationMS Office ProficiencyAdministrative Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC SkillsMS Office

Soft Skills

Friendly SupportSolution-Oriented ApproachEnthusiasm for Working with Adult Learners

Industry Keywords

Learner SatisfactionCourse SelectionAdministrative TasksDay-to-Day Operations

About the role

Key responsibilities & impact

Act as the first point of contact for learners via email or on site
Provide guidance in course selection and support participants with questions
Ensure learner satisfaction through efficient, friendly, and solution-oriented support
Coordinate administrative tasks
Contribute to smooth day-to-day operations

Requirements

What you’ll need

Based in Chennai, Tamil Nadu, India
Strong service orientation and genuine enthusiasm for working with adult learners
Fluent English skills; German is a plus
Confident and professional communication by email, phone, or in person
Solid PC and MS Office skills
Available to work Monday to Saturday
Full-time availability

Benefits

Comp & perks

The opportunity to shape an international project from day one
Flexible, remote collaboration and a high degree of autonomy
Long-term cooperation with potential for growth and development
A supportive and inspiring international team