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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deploying AI products in industrial settings, with a strong focus on customer value creation and repeatable processes. Capable of leading and growing high-performing teams while managing complex deployment projects and customer relationships.
Highest-signal resume keywords
AI Product DeploymentCustomer Value CreationTeam Leadership and GrowthDeployment StrategyPost-Sales Account Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deployment ManagementPerformance ManagementData OwnershipRoot Cause AnalysisEngineering Capacity PlanningSuccess Criteria DefinitionBespoke to Repeatable Product TransitionDeployment Speed ImprovementCustomer Relationship ManagementEscalation Management
Soft Skills
Coaching AbilityJudgment in Problem-SolvingTrust BuildingHands-On InterventionCommunication Skills
Industry Keywords
Industrial OperationsB2B ProductDecarbonisationEnergy-Intensive IndustriesForward-Deployed Model
About the role
Key responsibilities & impact- Lead Gigaton’s Solutions team of engineers responsible for deploying products in industrial customers’ plants
- Be accountable for every deployment and act as the senior escalation route for the team and customers
- Coach solutions engineers and team leaders as they manage deployments and customer relationships
- Intervene hands-on when a plant needs support
- Work with Product, Machine Learning, and Engineering to incorporate repeatable deployment work into the core product
- Scale live plants from 9 to 50 by 31 December 2027
- Reduce the time from signed contract to evaluation from approximately six months to eight weeks
- Plan engineering capacity and team assignments for growth
- Track portfolio health weekly and intervene early when deployments drift
- Define success criteria and data ownership with customers before deployment
- Balance delivery timelines with evaluation requirements and pause unready plants when necessary
- Identify root causes of deployment problems and implement fixes
- Design, hire for, and grow a high-performing Solutions organization
- Build clear customer ownership, escalation routes, Sales handovers, and Deployment input into plant selection
- Establish the post-sales operating model for support, model upkeep, retraining, expansions, and upsells
- Report to the COO and lead the Solutions team of solutions engineers and two team leads
Requirements
What you’ll need- Experience deploying early AI products into business customers, hands-on alongside engineers
- Experience deciding what creates customer value and what is worth building
- Experience turning bespoke customer work into repeatable product
- Experience improving deployment speed and reducing staffing needs while scaling volume
- Experience earning the trust of customer leaders and serving as an escalation point
- Experience growing a delivery team, including hiring and performance management
- Coaching ability while remaining capable of hands-on intervention
- Experience agreeing success criteria with customers and proving results with numbers
- Ability to identify early signs of trouble and use judgement to determine required action
- Willingness to travel to plants worldwide, about 25% of the time and more during the first few months
- Experience managing managers or developing an engineer into a team lead
- Experience in a forward-deployed or deployment strategist model
- Experience setting up post-sales or account management for a B2B product
- Experience deploying software into physical operations such as plants, factories, utilities, or energy assets
- Interest in decarbonising energy-intensive industries
- Must have or obtain the right to work in the UK; visa sponsorship is available if required
Benefits
Comp & perks- Share options/equity in the company
- Flexible working
- 30 days of holiday plus bank holidays
- Generous pension scheme
- Visa sponsorship available if required
- Feedback at any stage of the interview process