IT Support Associate

Gigmo Solutions

. Provide first-level technical support for hardware, software, and network issues .

Posted 10/23/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-level technical support for hardware, software, and network issues, with a strong focus on troubleshooting, system configuration, and user account management. Proficient in maintaining IT infrastructure, ensuring system security compliance, and utilizing ticketing tools for efficient issue resolution.

Highest-signal resume keywords

Windows OS SupportHardware Installation And TroubleshootingNetworking FundamentalsTicketing Tools ExperienceAntivirus And Security Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystem ConfigurationTroubleshootingData BackupLAN/WAN KnowledgeUser Account ManagementIT Asset ManagementCloud Services UnderstandingOperating Systems InstallationPrinter Maintenance

Soft Skills

Excellent CommunicationProblem-SolvingCustomer ServiceTask PrioritizationMinimal Supervision

Tools & Technologies

JiraFreshdeskServiceNowMicrosoft 365Google Workspace

Industry Keywords

IT SupportService DeskNetwork IssuesIT InfrastructureMaintenance Logs

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Provide first-level technical support for hardware, software, and network issues
Respond to user queries via phone, email, or ticketing system
Install, configure, and maintain desktops, laptops, printers, and other IT equipment
Troubleshoot system and network problems; diagnose and resolve hardware/software faults
Support installation and configuration of operating systems, applications, and updates
Monitor and maintain computer systems, networks, and IT infrastructure
Set up new user accounts, email IDs, and access permissions
Ensure data backup, antivirus updates, and system security compliance
Maintain records of IT assets, maintenance logs, and ticket resolution
Assist with onboarding IT setup for new employees
Provide remote support when required

Requirements

What you’ll need

2–5 years of experience in IT support or service desk roles
Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations
Hands-on experience with hardware installation and troubleshooting
Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting
Good understanding of antivirus, security tools, and backups
Excellent communication, problem-solving, and customer service skills
Ability to prioritize tasks and work under minimal supervision
Experience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow)
Basic understanding of cloud services (Microsoft 365, Google Workspace)
Knowledge of IT asset management and documentation