Operations Manager – Microsoft M365

Gigmo Solutions

. Create strategies with senior management and develop policies aligned with organizational goals .

Posted 10/24/2026full-timeRemote • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing technical support operations, including client handling, performance tracking, and team development. Proficient in creating strategies, implementing processes, and driving continuous service improvements aligned with organizational goals.

Highest-signal resume keywords

Technical Support ManagementClient Handling ExperienceMBR And QBR PresentationNSAT Score TrackingTeam Development And Retention

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProcess ImprovementStrategic PlanningPerformance ManagementRisk IdentificationNegotiation SkillsTeam LeadershipPolicy DevelopmentContinuous ImprovementTechnical Support Process

Soft Skills

CollaborationCommunicationInfluenceProblem-SolvingInnovation Mindset

Tools & Technologies

Microsoft M365Windows 11 ProLaptop With 16 GB RAMInternet Speed Of At Least 50 MBPS

Industry Keywords

Concierge LOBNSATTeam ProductivityManagement Trainee GuidanceRotational Shift Availability

About the role

Key responsibilities & impact

Create strategies with senior management and develop policies aligned with organizational goals
Implement effective processes and standards
Collaborate with subordinate and senior management levels, including negotiation and influence on significant matters
Manage team operations and create or adapt solutions, methods, and procedures
Understand and communicate the strategic direction, team goals, deliverables, and changes
Prepare client presentations, highlight challenges, and raise requirements or support needs
Provide guidance to the in-house Management Trainee
Handle clients efficiently and present MBRs and QBRs
Track NSAT scores and team productivity
Induct Engineers and Team Leaders into the technical support process
Manage critical and complex changes where applicable
Initiate and drive continuous service improvement plans
Identify and communicate potential risks and dependencies to stakeholders in a timely manner
Manage performance, career development, and retention of team members
Identify opportunities to optimize processes with an innovative and transformational mindset

Requirements

What you’ll need

Minimum of 8+ years of experience as an operation head/manager in a Technical Support process (Microsoft M365)
Graduate
Concierge LOB is preferred
Experience in client handling
Ability to engage clients efficiently
MBR and QBR presentation experience is preferred
Ability to track NSAT scores and team productivity
Ability to induct Engineers and Team Leaders into the technical support process
Rotational shift availability, including NOAM, EMEA, LATAM, and graveyard shifts, according to business needs
Laptop with 16 GB RAM
Windows 11 Pro
Internet speed of at least 50 MBPS upload and download

Benefits

Comp & perks

Laptop (16 GB RAM)
Windows 11 Pro
Remote opportunity (Work from Home)