FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Operations Manager – Microsoft M365
Gigmo Solutions. Create strategies with senior management and develop policies aligned with organizational goals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and analytical skills in managing technical support operations, with a focus on client engagement, process optimization, and team performance. Proven ability to drive results through effective communication and strategic direction.
Highest-signal resume keywords
Technical Support ManagementClient Handling ExperienceMBR and QBR PresentationLeadership and Analytical SkillsProcess Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementProcess ImplementationTeam Performance ManagementRisk IdentificationContinuous Service Improvement
Soft Skills
Negotiation SkillsProactive MindsetResults-OrientedStrong Business AcumenEffective Communication
Tools & Technologies
Microsoft M365Windows 11 ProLaptop with 16 GB RAMInternet Speed of 50 MBPS
Industry Keywords
Technical Support ProcessClient EngagementConcierge LOBNSAT TrackingTeam Development
About the role
Key responsibilities & impact- Create strategies with senior management and develop policies aligned with organizational goals
- Implement effective processes and standards
- Collaborate with subordinate and senior management levels, including negotiations and influencing on significant matters
- Manage team operations and create or adapt solutions, methods, and procedures
- Communicate strategic direction, team goals, deliverables, and changes to the team
- Prepare client presentations, highlight challenges, and raise requirements or support needs
- Understand business needs and growth objectives
- Provide guidance to in-house Management Trainees
- Handle clients and present MBRs and QBRs
- Track NSAT scores and team-member productivity
- Induct new Engineers and Team Leaders into the technical support process
- Manage critical and complex changes
- Initiate and drive continuous service improvement plans
- Identify and communicate potential risks and dependencies to stakeholders
- Manage team performance, career development, and retention
- Identify opportunities to optimize processes through an innovative and transformational mindset
Requirements
What you’ll need- Minimum 8+ years of experience as an operation head/manager in a Technical Support process (Microsoft M365)
- Graduate
- Experience in client handling
- Ability to engage clients efficiently
- Experience presenting MBR and QBR preferred
- Concierge LOB preferred
- Strong leadership and analytical skills
- Strong business acumen
- Commitment to productivity
- Self-starter, proactive, and able to work in a fast-paced environment
- Dynamic and results-oriented
- Ability to drive results through others
- Strong negotiation skills
- Excellent process orientation
- Ability to work rotational shifts according to business needs, including NOAM, EMEA, LATAM, or graveyard shifts
- Laptop with 16 GB RAM
- Windows 11 Pro
- Internet speed of at least 50 MBPS upload and download
Benefits
Comp & perks- Laptop requirement: 16 GB RAM
- Windows 11 Pro requirement
- Internet speed of at least 50 MBPS upload and download
- Remote work opportunity (Work from Home)