Support Engineer – Power Apps, Power Automate

Gigmo Solutions

. Provide technical support for Microsoft Power Apps and Power Automate .

Posted 10/8/2026contractRemote • NigeriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Microsoft Power Apps and Power Automate, with a strong focus on troubleshooting, customer satisfaction, and adherence to service level agreements. Proficient in managing Dataverse and connectors, while effectively communicating with customers and documenting case resolutions.

Highest-signal resume keywords

Power Apps SupportPower Automate FlowsDataverse TroubleshootingCustomer-Facing Technical SupportMicrosoft Certifications (PL-100, PL-200, PL-400, PL-600)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Canvas AppsModel-Driven AppsFlow Run History AnalysisError Message TroubleshootingAPI Limit ManagementPerformance Issue ResolutionData Source AuthenticationEnvironment ManagementDLP Policy ComplianceConnector Throttling

Soft Skills

Problem-SolvingCase OwnershipCustomer-Focused ApproachWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft Power PlatformPower BIAzureSharePointDynamics 365

Certifications & Qualifications

Microsoft PL-100Microsoft PL-200Microsoft PL-400Microsoft PL-600

Industry Keywords

Technical SupportService DeskSLA ManagementEnterprise SupportBGV Compliance

Tech Stack

Tools & technologies

AzureCloudRPA

About the role

Key responsibilities & impact

Provide technical support for Microsoft Power Apps and Power Automate
Diagnose, reproduce, resolve, and document customer issues
Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behaviour, performance, and load-time issues
Resolve data source and connector issues, including authentication, refresh failures, connector limits, and throttling
Troubleshoot Dataverse tables, columns, relationships, security roles, permissions, and business rules
Handle environment and ALM issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures
Support licensing and entitlement queries, including premium connector requirements
Troubleshoot Power Automate Cloud Flow failures, triggers, run-history errors, expressions, dynamic content, loops, and concurrency
Support Power Automate Desktop/RPA issues, including machine registration, unattended runs, credentials, and gateway problems
Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse
Handle throttling, API limits, retry policies, performance issues, DLP policy blocks, and governance-related failures
Reproduce reported issues before confirming resolutions
Provide customer-facing updates and case documentation
Escalate out-of-scope cases with complete troubleshooting evidence
Contribute reusable solutions to the knowledge base
Maintain response time, resolution quality, SLA, and customer satisfaction standards
Stay logged in, available, and actively handling cases throughout committed shifts

Requirements

What you’ll need

Hands-on experience building and supporting Power Apps, including Canvas and Model-Driven Apps
Strong practical experience with Power Automate flows
Working knowledge of Dataverse, connectors, environments, and Power Platform security
Ability to troubleshoot using error messages, logs, telemetry, and flow run history
Strong written and verbal English communication skills
Customer-focused approach with strong problem-solving and case ownership
Reliable high-speed internet, working system, and a quiet workspace
Willingness to complete BGV, NDA, and client security/data-handling requirements
Microsoft certifications PL-100, PL-200, PL-400, or PL-600 preferred
Experience in customer-facing technical support/service desk environments preferred
Experience working with SLAs and enterprise support cases preferred
Exposure to Power BI, Azure, SharePoint, or Dynamics 365 preferred
Additional language proficiency apart from English preferred

Benefits

Comp & perks

Flexible selection of available 8-hour shift blocks
Pay-per-ticket compensation based on ticket complexity and successful resolution
Flexible working window across different time zones
Remote / work-from-home arrangement
Client-specific process and technical training
Required assessment or certification opportunities
No employment benefits are included