Support Engineer – Power Apps, Power Automate

Gigmo Solutions

. Diagnose, reproduce, resolve, and document customer issues for Microsoft Power Apps and Power Automate .

Posted 9/19/2026contractRemote • India, NigeriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving issues related to Microsoft Power Apps and Power Automate, with a strong focus on customer satisfaction and case ownership. Proficient in managing Dataverse, connectors, and environment-related challenges while adhering to SLA standards.

Highest-signal resume keywords

Power Apps DevelopmentPower Automate FlowsDataverse ManagementCustomer-Facing Technical SupportMicrosoft Certifications (PL-100, PL-200, PL-400, PL-600)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingCanvas AppsModel-Driven AppsFlow Run History AnalysisError Message InterpretationPerformance Issue ResolutionAPI Limit ManagementData Source AuthenticationEnvironment ManagementGovernance Policy Compliance

Soft Skills

Problem-SolvingCase OwnershipWritten CommunicationVerbal CommunicationCustomer-Focused Approach

Tools & Technologies

Power Automate DesktopTeamsSharePointOutlookAzurePower BIDynamics 365

Certifications & Qualifications

PL-100PL-200PL-400PL-600

Industry Keywords

Technical SupportService DeskSLA ManagementEnterprise SupportData Handling Compliance

Tech Stack

Tools & technologies

AzureCloudRPA

About the role

Key responsibilities & impact

Diagnose, reproduce, resolve, and document customer issues for Microsoft Power Apps and Power Automate
Troubleshoot Canvas and Model-Driven Apps, including formula/expression errors, delegation warnings, control behavior, performance, and load-time issues
Resolve data source and connector issues, including authentication, refresh failures, connector limits, and throttling
Troubleshoot Dataverse tables, columns, relationships, security roles, permissions, and business rules
Handle environment and ALM issues, including solution imports, managed/unmanaged solutions, environment variables, and deployment failures
Support licensing and entitlement queries, including premium connector requirements
Troubleshoot Cloud Flow failures, triggers, run-history errors, expressions, dynamic content, loops, and concurrency
Support Power Automate Desktop/RPA issues, including machine registration, unattended runs, credentials, and gateway problems
Troubleshoot Approvals, scheduled flows, and integrations with Teams, SharePoint, Outlook, and Dataverse
Handle throttling, API limits, retry policies, performance issues, DLP policy blocks, and governance-related failures
Reproduce reported issues before confirming resolutions
Provide customer-facing updates and case documentation
Escalate out-of-scope cases with complete troubleshooting evidence
Contribute reusable solutions to the knowledge base
Maintain response time, resolution quality, SLA, and customer satisfaction standards
Remain logged in, available, and actively handling cases throughout committed shift hours

Requirements

What you’ll need

Hands-on experience building and supporting Power Apps, including Canvas and Model-Driven Apps
Strong practical experience with Power Automate flows
Working knowledge of Dataverse, connectors, environments, and Power Platform security
Ability to troubleshoot using error messages, logs, telemetry, and flow run history
Strong written and verbal English communication skills
Customer-focused approach with strong problem-solving and case ownership
Reliable high-speed internet, working system, and a quiet workspace
Willingness to complete BGV, NDA, and client security/data-handling requirements
Microsoft certifications such as PL-100, PL-200, PL-400, or PL-600 preferred
Experience in customer-facing technical support/service desk environments preferred
Experience working with SLAs and enterprise support cases preferred
Exposure to Power BI, Azure, SharePoint, or Dynamics 365 preferred
Additional language proficiency apart from English preferred
Practical working experience is required from the start

Benefits

Comp & perks

Flexible 4-hour or 8-hour shift blocks
Flexible work-from-home arrangement
Pay per ticket based on ticket complexity and successful resolution
Output-based work alongside other commitments
Client-specific process and technical training during onboarding