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Tech Lead – Support Engineer, Power Apps, Power Automate
Gigmo Solutions. Provide technical leadership and subject matter expertise to customers using Microsoft Power Apps and Power Automate .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft Power Apps and Power Automate, providing technical leadership and support while managing a technical team. Capable of troubleshooting complex issues, mentoring team members, and ensuring adherence to customer support standards.
Highest-signal resume keywords
Microsoft Power AppsMicrosoft Power AutomateDataverseTeam LeadershipTechnical Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Canvas App DevelopmentModel-Driven App DevelopmentPower Automate Flow CreationError Telemetry AnalysisAPI IntegrationPerformance OptimizationData Source TroubleshootingConnector ManagementALM PracticesLicensing and Entitlement Management
Soft Skills
Strong Written CommunicationLeadership SkillsTeam ManagementCustomer Service OrientationMentoring
Tools & Technologies
Power PlatformRPAAzureSharePointDynamics 365
Certifications & Qualifications
Microsoft PL-100Microsoft PL-200Microsoft PL-400Microsoft PL-600
Industry Keywords
Customer SupportService DeskSLA ManagementTechnical EscalationKnowledge Base Contribution
Tech Stack
Tools & technologiesAzureCloudRPA
About the role
Key responsibilities & impact- Provide technical leadership and subject matter expertise to customers using Microsoft Power Apps and Power Automate
- Lead and manage the technical team handling Power Apps and Power Automate cases
- Support case resolution and diagnose complex issues
- Reproduce issues in an own environment before concluding
- Read error telemetry, run history, logs and platform errors to determine correct solutions
- Provide technical guidance and support to team members on complex issues and escalations
- Review technical resolutions for quality, accuracy and adherence to support standards
- Mentor and guide team members to improve troubleshooting and technical capabilities
- Handle Power Apps canvas and model-driven app issues, formulas, expressions, delegation, controls, performance and load time
- Troubleshoot data source, connector, Dataverse, environment, ALM, licensing and entitlement issues
- Handle Power Automate cloud flow, desktop flow, RPA, approvals, scheduled flow, integration, throttling, API limit, retry policy, performance and DLP issues
- Write clear case notes and customer-facing updates
- Escalate cases correctly with complete evidence when outside scope
- Contribute reusable solutions to the knowledge base
- Meet response time, resolution quality and customer satisfaction standards
- Coordinate with stakeholders to resolve critical issues
- Ensure the team follows defined technical and support processes
- Remain hands-on with Power Apps and Power Automate technical issues while leading the team
- Ensure timely escalations, appropriate case documentation and adherence to customer support standards
- Work assigned rotational shifts and remain logged in and available during shift hours
- Complete Gigmos onboarding, client-specific process training and required client certifications before taking live cases
Requirements
What you’ll need- 4+ years of experience in Power Automate and Power Apps in a support role
- Hands-on experience building and supporting canvas and model-driven Power Apps and Power Automate flows in a real working environment
- Working knowledge of Dataverse, connectors, environments and Power Platform security concepts
- Ability to troubleshoot from error messages, run history and logs rather than by trial and error
- Strong written English
- Strong leadership, communication and team management skills
- Reliable high-speed internet, a working machine, and a quiet place to work through the shift
- Willingness to work in rotational shifts and within the client's security and data handling requirements
- Experience building and supporting Power Apps and Power Automate in a support role
- 3+ years of Team Lead experience handling technical teams
- Preferred: Microsoft certification PL-100, PL-200, PL-400 or PL-600
- Preferred: Experience in a customer-facing support or service desk environment with SLAs
- Preferred: Exposure to Power BI, Azure, SharePoint or Dynamics 365
- Preferred: Experience handling technical escalations and mentoring technical teams
- Preferred: Additional language capability beyond English
Benefits
Comp & perks- Full-time permanent employment
- Remote work arrangement
- Rotational shift flexibility
- Gigmos onboarding and client-specific process training
- Any client-mandated certification before taking live cases