Technical Support Engineer – Revit

Gigmo Solutions

. Respond to customer support requests through multiple channels while adhering to documented processes .

Posted 10/23/2026contractRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Autodesk Revit, Navisworks, and Autodesk Construction Cloud / BIM 360, with a strong focus on customer support and operational efficiency. Proven ability to manage technical requests, develop knowledge base content, and collaborate effectively across teams to enhance customer satisfaction.

Highest-signal resume keywords

Autodesk RevitNavisworksAutodesk Construction CloudCustomer Relationship ManagementKnowledge Centered Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Problem SolvingCloud-Based Applications SupportSaaS Applications SupportTicket ManagementPerformance Monitoring

Soft Skills

TeamworkCollaborationCustomer Relationship ManagementCommunicationOwnership

Tools & Technologies

CRM ToolsKnowledge Base SystemsCase Management Systems

Industry Keywords

Building Information ModelingConstruction IndustryOperational EfficiencyService DeliveryCustomer Support

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond to customer support requests through multiple channels while adhering to documented processes
Contribute to organizational initiatives and identify strategies to improve operational efficiency
Monitor performance against established service levels and quality standards
Manage and resolve assigned support tickets and maintain an effective ticket backlog
Provide timely updates on issue progress and resolution to customers and partners
Participate in product beta programs and product testing activities
Research and verify product issues and solutions using the Knowledge Base and internal case management systems
Develop and maintain internal knowledge base content using the Knowledge Centered Support (KCS) methodology
Provide feedback to product management and development teams to support product improvements
Investigate and resolve escalated service delivery and customer satisfaction issues
Share relevant updates and product information with support and partner teams
Collaborate with Client Services, Renewals Hub, Sales, and other Autodesk teams to resolve customer issues

Requirements

What you’ll need

Bachelor's degree in Design, Engineering, Infrastructure, or a related field, or equivalent work experience
Competent knowledge of Autodesk Revit, Navisworks, and Autodesk Construction Cloud / BIM 360
At least 4 years of relevant industry experience
3+ years of experience in technology and customer support
Proficiency in CRM tools
Experience supporting cloud-based / SaaS applications
Familiarity with construction and Building Information Modeling (BIM) industry requirements and workflows
Demonstrated ability to take ownership of customer issues, troubleshoot technical problems, and identify effective solutions or workarounds
Strong teamwork and collaboration skills
Ability to work flexible hours as required by support demand
Strong customer relationship management skills and the ability to understand customer needs
Ability to manage multiple technical requests simultaneously and prioritize cases effectively
Proven ability to build and maintain strong relationships with customers and partners
Excellent verbal and written communication skills, including the ability to explain complex technical concepts clearly in live or virtual interactions
A collaborative mindset and willingness to support other members of a shared-responsibility team

Benefits

Comp & perks

Pay per successfully resolved ticket, subject to applicable quality and performance criteria
Freelance / Independent Contractor engagement
Flexible hours as required by support demand