Director, Content Operations

Gilead Sciences

. Lead the day-to-day operating rhythm for Gilead’s global marketing content operation and Agency G .

Posted 11/5/2026full-timeUnited StatesLead💰 $191,250 - $272,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading global marketing content operations, ensuring compliance in regulated environments, and optimizing workflows through continuous improvement initiatives. Proficient in managing cross-functional teams and establishing operational metrics to enhance performance and partner engagement.

Highest-signal resume keywords

Global Marketing Content OperationsWorkflow StandardizationRegulated Content ExecutionContinuous Improvement InitiativesStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intake and PrioritizationCapacity PlanningResource CoordinationDelivery TrackingIssue ResolutionDashboard EstablishmentOperational MetricsAI and Automation Use CasesBudget ManagementVendor Management

Soft Skills

Leadership Through InfluenceCoaching and AccountabilityCollaborationChange EnablementImprovement Orientation

Tools & Technologies

Marketing Technology EvaluationContent Management SystemsWorkflow Management ToolsPerformance Measurement Tools

Industry Keywords

Regulatory ComplianceOperational GovernanceContent StewardshipCross-Functional CollaborationAgency Operations

About the role

Key responsibilities & impact

Lead the day-to-day operating rhythm for Gilead’s global marketing content operation and Agency G
Translate strategic direction and governance into practical workflows, standards, roles, decision rights, and implementation plans
Create operational connections among brand teams, global and local markets, creative and production partners, technology teams, procurement, legal, regulatory, and enabling functions
Ensure teams, processes, platforms, and partners are prepared to deliver work consistently across channels, brands, and geographies
Shape and continuously improve Agency G’s end-to-end operating model from campaign planning and demand intake through content creation, review, approval, delivery, reuse, and performance learning
Coordinate integrated campaign timelines, dependencies, approvals, and cross-functional workstreams
Ensure compliant operating practices in a highly regulated environment
Enable opportunities to move appropriate work through Agency G while protecting quality, compliance, strategic fit, and partner experience
Establish partner engagement pathways, service offerings, ownership, expectations, service levels, turnaround times, quality standards, escalation paths, and feedback loops
Support onboarding and adoption across the United States and international markets
Standardize workflows, playbooks, templates, handoffs, and controls
Operationalize governance frameworks for prioritization, content stewardship, compliance, and decision-making
Lead continuous-improvement initiatives to increase speed, quality, scalability, and ease of engagement
Maintain playbooks, guidance, training, communications, and change stories
Identify AI and automation use cases, provide business requirements, and oversee responsible application
Represent marketing and Agency G needs in marketing technology evaluation and selection
Embed approved technology capabilities into workflows with human oversight, compliance, governance, change enablement, and measurement
Establish dashboards covering demand, capacity, cycle time, quality, service levels, utilization, adoption, content reuse, partner satisfaction, and value delivery
Lead operating reviews and contribute to monthly and quarterly business reviews
Manage risks, escalations, documented actions, and decisions
Use operational insights to inform resource choices, process improvements, service evolution, and investment recommendations
Oversee delivery by internal teams and external partners
Lead through influence across a matrixed global organization and provide direction, coaching, and accountability
Partner with finance, procurement, and legal on budgets, purchase orders, invoicing, contracts, renewals, and change controls
Foster a collaborative, inclusive, improvement-oriented culture

Requirements

What you’ll need

Bachelor's Degree and Twelve Years' Experience OR Master's Degree and Ten Years' Experience OR PhD and Ten Years' Experience
Experience leading global marketing content operations and in-house agency operations
Experience with intake, prioritization, capacity planning, resource coordination, delivery tracking, issue resolution, and stakeholder communications
Experience translating strategy and governance into workflows, standards, roles, decision rights, and implementation plans
Experience coordinating brand teams, markets, creative and production partners, technology teams, procurement, legal, regulatory, and enabling functions
Experience with regulated content execution, review and approval pathways, documentation, and controls
Experience standardizing workflows, playbooks, templates, handoffs, and controls
Experience with continuous improvement, root-cause analysis, and process simplification
Experience identifying AI and automation use cases and providing business requirements
Experience evaluating marketing resource management, content, workflow, and related technology
Experience establishing dashboards and operational metrics
Experience leading operating reviews and business reviews
Experience managing vendors, budgets, purchase orders, invoicing, contracts, renewals, and change controls
Ability to lead through influence across a matrixed global organization
Ability to provide direction, coaching, and accountability to operational teams and agency partners

Benefits

Comp & perks

Discretionary annual bonus
Discretionary stock-based long-term incentives
Paid time off
Company-sponsored medical insurance
Company-sponsored dental insurance
Company-sponsored vision insurance
Company-sponsored life insurance
Inclusive work environment
Reasonable accommodation during the job application process