FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Support Specialist
Girl Scouts of Oregon and Southwest Washington. Provide responsive first-tier technical support in person and through Microsoft Teams, phone, and remote desktop tools, resolving basic issues or routing them appropriately .
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Provide responsive first-tier technical support in person and through Microsoft Teams, phone, and remote desktop tools, resolving basic issues or routing them appropriately
- Onboard new employees to IT-supported tools, assign equipment, and provide practical training
- Maintain council-wide inventory and assignment records for computers, phones, office equipment, and other IT assets, including scheduling equipment check-outs
- Support the cloud-based phone system, Microsoft 365, email, customer management systems, basic network troubleshooting, and current Windows operating systems
- Create step-by-step end-user documentation and help implement IT procedures, upgrades, and organizational policies
- Support on-site office operations in the Portland metro area, including mail distribution, building access, copiers, IT equipment, and related operational needs
- Travel to other council locations to support projects, new employee onboarding, and transport of council property, materials, or equipment
Requirements
What you’ll need- About five years of combined relevant education and experience in information technology, technical support, or a related area; for example, a bachelor's degree and three years of experience, or five years of experience
- At least two years of experience providing end-user desktop support
- Proficiency with Microsoft 365 applications, current Microsoft Windows operating systems, and basic network troubleshooting
- Experience using helpdesk ticketing systems and creating clear, step-by-step technical documentation
- Ability to recognize, analyze, and resolve basic technology issues affecting staff, while prioritizing competing requests across multiple locations
- Clear customer-focused communication, including explaining technical topics in plain language and staying solution-focused when urgent issues arise
- Ability to build collaborative working relationships with colleagues and vendors
- Ability to travel occasionally within Oregon and Southwest Washington for on-site technical support, projects, and employee onboarding
- A valid driver's license in good standing and a driving record that meets our motor vehicle records standards, plus state-required minimum auto insurance if a personal vehicle is used
- Preferred: Experience supporting the Microsoft 365 admin center and related Microsoft 365 administration consoles for user accounts and email
Benefits
Comp & perks- Medical, dental, and vision coverage
- Health care and dependent care flexible spending accounts
- Life and AD&D insurance
- Up to 35 days of paid time off per year, based on years of service
- Paid holidays
- 403(b) retirement plan with an employer contribution