Associate Renewals Manager

GitLab

. Manage an assigned portfolio of customer renewals, tracking key dates and driving them to on-time closure .

Posted 9/29/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $53,760 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer renewals, including tracking key dates, preparing accurate documentation, and identifying expansion opportunities. Strong communication and collaboration skills are essential for engaging with customers and internal teams to drive successful renewal outcomes.

Highest-signal resume keywords

Customer Renewal ManagementConsultative Customer ConversationsCRM System ManagementAttention to DetailCollaborative Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal Process ExecutionContract AnalysisOrder Form PreparationUsage Trend AnalysisMulti-Year Deal Management

Soft Skills

Clear CommunicationOrganizational SkillsGrowth MindsetOpenness to FeedbackOwnership

Tools & Technologies

CRM Software

Industry Keywords

Customer SuccessSales CollaborationRenewal CycleForecastingRemote Work Best Practices

About the role

Key responsibilities & impact

Manage an assigned portfolio of customer renewals, tracking key dates and driving them to on-time closure
Conduct consultative customer conversations throughout the renewal cycle
Identify expansion opportunities, including additional seats, tiers, or modules
Probe for new use cases and unmet needs within existing accounts
Prepare and send accurate renewal quotes, order forms, and related documentation
Analyze renewal situations involving usage trends, contract terms, and pricing
Escalate unusual issues and help mitigate identified risks
Explain renewal terms and issues to customers and internal stakeholders
Collaborate with Sales, Customer Success, and Finance to resolve blockers and keep renewals moving
Maintain accurate CRM/renewals system records for forecasting and reporting
Prioritize tasks with guidance from senior team members
Contribute to team goals with peer Renewal Managers

Requirements

What you’ll need

Can execute basic renewal processes independently and has been introduced to advanced scenarios such as multi-year deals, upsell-attached renewals, or non-standard terms
Developing understanding of GitLab's way of working, values, and high-performance culture
Awareness of GitLab's remote work best practices
Growth mindset and sense of ownership
Strong attention to detail and organizational skills; comfortable managing many renewals at once
Clear written and verbal communication skills
Ability to follow defined processes and frameworks while flagging exceptions appropriately
Collaborative mindset and openness to feedback and coaching
Ability to travel for trainings, team offsites, customer meetings, and similar events

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Incentive pay targeted at up to 100% of the offered base salary for sales roles