Customer Success Architect

GitLab

. Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $93,600 - $158,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Git, DevSecOps practices, and customer success strategies to drive platform adoption and satisfaction. Capable of managing customer relationships and translating business outcomes into actionable success plans.

Highest-signal resume keywords

GitDevSecOps PracticesCustomer Success ManagementContinuous IntegrationContinuous Deployment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Git WorkflowsSoftware Development LifecyclesProject ManagementTechnical EnablementSuccess Criteria Definition

Soft Skills

Strong CommunicationPresentation SkillsOrganizational SkillsAnalytical ThinkingAttention to Detail

Tools & Technologies

GitLab PlatformCI/CD ToolsCustomer Success Plans

Industry Keywords

Customer RetentionCustomer SatisfactionPost-Sales SupportProfessional ServicesTraining and Enablement

About the role

Key responsibilities & impact

Partner with customers to translate pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria
Guide customers on GitLab platform usage, DevSecOps best practices, Git workflows, CI/CD, and adoption patterns
Own a book of customers and drive adoption, retention, expansion, and satisfaction through strategic and technical engagement
Build and maintain Customer Success Plans, define critical goals and key performance indicators, and track progress
Act as the primary GitLab liaison for assigned accounts and coordinate questions, issues, and escalations across Support, Product Management, Sales, and Professional Services
Provide hands-on technical enablement and onboarding, including education on new GitLab features, releases, and relevant use cases
Program manage account escalations, ensuring root causes, follow-up actions, and stakeholder communications are addressed
Collaborate with Services and internal teams to identify and recommend training, enablement, and maturity opportunities
Build consultative customer relationships, increase GitLab platform adoption, and strengthen retention, growth, and customer satisfaction

Requirements

What you’ll need

Practical understanding of Git, common branching strategies, and modern software development lifecycles
Working knowledge of continuous integration, continuous deployment, and DevSecOps practices
Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures
Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction
Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services
Strong communication, presentation, and organizational skills, with attention to detail and analytical thinking
Experience planning and managing projects or initiatives in technical environments, including identifying training and enablement needs
Alignment with GitLab’s values and interest in applying transferable skills from related roles or industries
Flexibility to travel as needed according to company policy

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Incentive pay targeted at up to 100% of the offered base salary for eligible sales roles