Customer Success Engineer

GitLab

. Provide customers with technical product expertise and best-practice guidance after the sale .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $93,600 - $158,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in GitLab use cases, including source code management and DevSecOps, while providing technical guidance and customer enablement through workshops and digital resources. Exhibits strong communication skills to convey complex technical concepts and collaborates effectively with cross-functional teams to achieve customer success.

Highest-signal resume keywords

GitLab Use Case SupportDevSecOps Tools ProficiencyTechnical Background in Software DevelopmentTrusted Technical Advisor ExperienceStrong Time Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Source Code ManagementContinuous IntegrationContinuous DeliveryDevSecOpsAgile PlanningSoftware DevelopmentSystems EngineeringArchitecture DiscussionWorkflow ImplementationTechnical Documentation

Soft Skills

Clear CommunicationTime ManagementPrioritizationCustomer EngagementContinuous Learning Mindset

Tools & Technologies

GitLabDevSecOps ToolsWebinarsHands-On LabsDigital Journey Programs

Industry Keywords

Customer SuccessTechnical ConsultingPost-Sales EnvironmentEnablement ContentAsynchronous Collaboration

About the role

Key responsibilities & impact

Provide customers with technical product expertise and best-practice guidance after the sale
Engage with customers via Zoom calls and email as a technical consultant
Partner with Customer Success Managers on GitLab use-case implementation
Deliver customer enablement through webinars, hands-on labs, office hours, and on-demand engagements
Provide technical and architectural guidance connecting decisions to customer outcomes
Align with Account Executives and Renewals Managers to support customer business objectives
Develop and deliver workshops, demos, and reusable enablement content
Build and maintain specialty competency through training, certification, and working examples
Contribute to customer-facing learning resources, GitLab documentation, YouTube content, and Digital Journey programs
Collaborate asynchronously with a globally distributed customer success engineer team
Report to the Customer Success Engineer Team Manager

Requirements

What you’ll need

Experience supporting one or more GitLab use cases: source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning
Proficiency with DevSecOps tools or adjacent highly technical tooling
Technical background in software development or systems engineering
Comfort discussing architecture, workflows, and implementation tradeoffs
Ability to communicate complex technical and organizational topics clearly in writing and live settings
Experience operating as a trusted technical advisor in a post-sales environment
Strong time management and prioritization skills
Ability to juggle multiple customer engagements and cross-functional requests in a pooled model
Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples
Willingness to incorporate AI into daily workflows

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave