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GitLab

Customer Success Manager

GitLab

. Engage with customers as a technical consultant and advisor during the post-sales process .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in DevSecOps tools and GitLab use cases, providing technical consulting and solution development tailored to customer needs. Excels in communication and collaboration, driving product adoption and business outcomes through effective workshops and enablement.

Highest-signal resume keywords
DevSecOps Tools ProficiencyGitLab SpecializationTechnical Consulting ExperienceExceptional Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical ConsultingSolution DevelopmentSystems EngineeringArchitectural GuidanceBest-Practice Guidance
Soft Skills
Clear CommunicationPresentation SkillsMentorshipCollaborationTime Management
Tools & Technologies
GitLabDevSecOps Tools
Industry Keywords
Post-Sales ProcessCustomer WorkshopsProduct AdoptionEnterprise OrganizationsCustomer Enablement

About the role

Key responsibilities & impact
  • Engage with customers as a technical consultant and advisor during the post-sales process
  • Provide technical, architectural, solution, and best-practice guidance
  • Drive measurable business outcomes leading to product adoption, renewal, and expansion
  • Align with Account Executives, Solutions Architects, and Renewals Managers to provide customer-facing subject-matter expertise
  • Develop solution-based programs customized to individual customer needs
  • Develop and collaborate on customer workshops, demos, and other enablement
  • Maintain specialty competency in technologies related to GitLab’s market focus through training, certification, and creation of reusable working examples
  • Continuously improve professional skills through training, reading, mentorship, and team learning

Requirements

What you’ll need
  • Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
  • Specialization in GitLab use cases, including guidance and enablement for large enterprise organizations
  • Technical experience in development or systems engineering
  • Ability to communicate clearly and concisely about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Demonstrated ability to become a trusted technical advisor to customer and business leaders
  • Exceptional verbal, presentation, and written communication skills
  • Excellent time management and ability to work with several different teams simultaneously
  • Alignment with GitLab values and willingness to work in accordance with those values
  • Willingness to travel if needed and comply with the company’s travel policy

Benefits

Comp & perks
  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support