Customer Success Manager, PubSec

GitLab

. Lead a North America-based team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer success teams, driving software adoption, and managing customer relationships while effectively collaborating with cross-functional teams. Proficient in utilizing agile methodologies and cloud technologies to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipSoftware AdoptionAgile MethodologiesCloud Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementSoftware Development LifecycleProcess ImprovementAccount ManagementBusiness Reviews

Soft Skills

CoachingCommunicationEmpathyFeedbackDelegation

Tools & Technologies

KubernetesDockerAWSGCPMicrosoft Azure

Industry Keywords

Customer SuccessConsultingSalesTechnologySoftware

Tech Stack

Tools & technologies

AWSAzureDockerGoogle Cloud PlatformKubernetes

About the role

Key responsibilities & impact

Lead a North America-based team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy
Coach team members through feedback, development support, and career growth conversations
Partner with the Director of Customer Success Managers to define team goals, responsibilities, and priorities
Manage resource assignments, staffing levels, and hiring activity
Develop senior-level customer relationships and support trusted-advisor partnerships
Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams
Support customers during escalations and coordinate effective responses
Improve team processes and tools and oversee initiatives tied to objectives and key results
Manage a team in North America while collaborating asynchronously with stakeholders across regions

Requirements

What you’ll need

Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments
Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals
Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working
Familiarity with Kubernetes and Docker
Familiarity with SAST and DAST application security concepts
Familiarity with AWS, GCP, and Microsoft Azure
Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities
Capability to lead distributed teams across regions, cultures, and lines of business
Ability to work effectively with senior executives and external stakeholders
Willingness to travel occasionally for customer meetings and team events
Strength in communication, coaching, feedback, delegation, planning, and process improvement
Ability to coach with empathy and build trust
Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate across functions
Must incorporate AI into daily workflows

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Remote work arrangement