Ecosystem Operations Specialist

GitLab

. Execute partner-sourced and partner-influenced workflows, including intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution .

Posted 10/23/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $86,400 - $146,400 per yearWebsite

Tech Stack

Tools & technologies

CloudOpen SourceSQLTableau

About the role

Key responsibilities & impact

Execute partner-sourced and partner-influenced workflows, including intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution
Process partner quote requests against documented pricing and program requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance
Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers
Guide partners, distributors, sellers, and Ecosystem Sales Managers through operational questions involving attribution, program compliance, and post-sales support
Route commercial, policy, contractual, pricing, payment, or systems exceptions to appropriate owners
Execute and improve partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, Professional Services Partner eligibility, Letters of Authorization, and channel price files
Monitor Salesforce and partner-management data for missing links, incorrect ownership, incomplete attribution, failed synchronization, and recurring defects
Support month-end close, recurring data controls, and ad hoc reporting
Build and present dashboards and business updates on backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health
Investigate recurring friction and manual work, document root causes and operational requirements, test process or system changes, and support automation and self-service improvements
Maintain process documentation and how-to guides, and deliver office hours, operational training, and communications when processes or systems change

Requirements

What you’ll need

Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment
Direct support for sales or partner sales teams, distributors, and partners
Interest in GitLab and open source software
Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context
Experience with Salesforce and partner-management systems or portals
Strong analytical skills, including advanced spreadsheets and dashboard building in Salesforce or business intelligence tools such as Tableau
Hands-on experience using generative artificial intelligence tools, including writing effective prompts and judging when outputs need human review
Strong problem-solving skills, attention to detail, prioritization, issue investigation, exception identification, escalation, process improvement, and automation experience
Clear written and verbal communication and ability to explain operational requirements to technical and non-technical audiences
Preferred experience includes Impartner or similar tools, SQL, or Snowflake

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave