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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer discovery, proposal development, and relationship management, with a strong emphasis on understanding customer outcomes and aligning services accordingly. Proficient in utilizing Salesforce/Clari for forecasting and capable of communicating effectively in French.
Highest-signal resume keywords
Customer DiscoveryProposal DevelopmentSalesforce/Clari ForecastingFrench Language ProficiencyTechnical Solution Explanation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Outcomes IdentificationCustom-Scoped Services Engagement ProposalsTechnical Solution ProposalsCommercial Terms UnderstandingServices Staffing Coordination
Soft Skills
Relationship BuildingMentorshipCommunication
Tools & Technologies
SalesforceClari
Industry Keywords
GitLab ServicesProfessional Services OperationsConsulting ServicesEducation Services
About the role
Key responsibilities & impact- Perform discovery with account teams or customers to understand current state, constraints, and desired business outcomes
- Identify standard and custom services aligned to customer outcomes
- Build custom-scoped services engagement proposals for strategic customers
- Explain technical solution proposals, GitLab Services value proposition, offerings, methodologies, packaged solutions, and commercial terms
- Guide account teams through governing legal agreements and coach Account Executives on consulting and education services quotes/orders
- Coordinate closing processes and staffing requirements with Professional Services Operations
- Handle standard objections related to price and DIY implementations
- Update quarterly bookings forecasts weekly using Salesforce/Clari
- Identify and communicate risks to Account Executives and Engagement Manager leadership
- Build relationships with Account Executives, Customer Success Managers, and Solutions Architects
- Join sales leadership forecast calls to report on Services Forecast and identify accounts for services attachment
- Respond to customer and Account Executive questions and requests
- Establish mentorship with a more senior Engagement Manager and set up an individual development plan
- Communicate customer behavior trends to the Practice Management team
Requirements
What you’ll need- French language is essential for this position
- Ability to incorporate AI into daily workflows
- Ability to perform customer discovery and identify customer outcomes
- Ability to identify standard and custom services aligned to customer outcomes
- Ability to build custom-scoped services engagement proposals
- Ability to explain technical solution proposals and GitLab Services offerings
- Ability to understand and explain commercial terms
- Ability to coordinate services staffing requirements, including skillset, language, and timezone matching
- Experience with Salesforce/Clari for quarterly bookings forecasting is implied by the role duties
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support