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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing engineering teams focused on site reliability and backend services, with a strong emphasis on operational excellence, incident management, and capacity planning. Proficient in leveraging technologies like Redis and Sidekiq to enhance job processing and caching reliability.
Highest-signal resume keywords
Team LeadershipSite Reliability EngineeringIncident ManagementCapacity PlanningJob Processing Technologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Job ProcessingCaching TechnologiesService-Level ObjectivesBurn-Rate AlertingCapacity PlanningRedisSidekiqWorkflow Engine MigrationZero-Downtime UpgradesOperating System Automation
Soft Skills
Career DevelopmentRemote Team ManagementOperational Work BalancingIncident Follow-UpCommunication
Tools & Technologies
GitLabAI Integration
Industry Keywords
High-Performance ServicesProduction SoftwareSaaS SystemsOn-Call RotationOperational Reviews
Tech Stack
Tools & technologiesRedis
About the role
Key responsibilities & impact- Lead, hire, and grow a team of site reliability engineers and backend engineers, supporting career development, promotions, and onboarding
- Own reliability for job processing and caching platforms, including service-level objectives, error budgets, alerting, and weekly operational reviews
- Manage capacity planning, support escalations, and incident follow-ups while balancing operational work with roadmap projects
- Run the team's part of GitLab.com's first-tier on-call rotation, including shift coverage, onboarding, and handovers
- Serve as incident commander for high-severity incidents
- Drive zero-downtime Redis version upgrades and automate operating system patching and reboots
- Adapt job processing to single-tenant and cell-based deployments
- Own migration from queue-based job orchestration to a durable workflow engine
- Own quarterly planning and the team roadmap
- Clarify shared operational responsibilities with partner teams, including Git storage
Requirements
What you’ll need- Experience managing an engineering team delivering high-performance services at scale, ideally site reliability engineers or infrastructure engineers running production software as a service systems
- Technical depth in background job processing and caching technologies such as Redis and Sidekiq
- Experience managing reliability against service-level objectives, including defining service-level indicators, setting up burn-rate alerting, and planning capacity
- Experience running a 24/7 on-call rotation and coordinating high-severity incidents
- Track record of balancing operational work and incident follow-ups with roadmap projects, and pushing back on scope when deadlines cannot be met
- Experience leading a fully remote team across time zones in the Americas, Europe, the Middle East, Africa, and Asia-Pacific
- Ability to incorporate AI into daily workflows
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Remote work arrangement
