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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing high-performing technical teams while delivering GitLab implementation and migration services. Proven ability to enhance team development, customer satisfaction, and project delivery standards in a remote environment.
Highest-signal resume keywords
Team LeadershipGitLab ImplementationCustomer Escalation ManagementTechnical Consulting EngagementsDevSecOps
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software DeliveryPlatform EngineeringMigration ProgramsProfessional Services ManagementImplementation Delivery
Soft Skills
Collaboration SkillsWritten CommunicationOrganizational SkillsCoachingFeedback
Industry Keywords
Customer SuccessTechnical ArchitectsProject Health MonitoringDelivery MindsetAsynchronous Organization
About the role
Key responsibilities & impact- Manage a team of Professional Services Engineers delivering installation, migration, training, and advisory services across the GitLab platform
- Own team performance, development, and day-to-day customer delivery across Europe
- Partner with Technical Architects and Professional Services management on implementation projects, migrations, and statement of work engagements
- Lead end-to-end GitLab implementation and migration engagements for enterprise customers across Europe
- Support statement of work scoping and align technical resources to customer needs with Sales and Customer Success
- Develop team members through 1:1s, coaching, feedback, and career conversations
- Monitor project health, identify delivery risks, and escalate or intervene as needed
- Track utilization, customer satisfaction, and escalation trends
- Act as senior escalation point for complex customer situations
- Improve Professional Services processes, tooling, knowledge sharing, and delivery standards
Requirements
What you’ll need- Significant experience leading and developing high-performing technical teams in a customer-facing environment
- Strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area
- Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers
- Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations
- Strong collaboration skills with Sales, Customer Success, and Technical Architects
- Delivery mindset focused on accountability, quality, and measurable results
- Comfort working in a fully remote, asynchronous organization
- Strong written communication and organizational skills
- Alignment with GitLab’s values and ability to lead with transparency, trust, and focus on team development
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Fully remote, asynchronous work environment