Manager, Renewals

GitLab

. Manage the day-to-day work of a team of individual-contributor Renewals Managers/Associates .

Posted 9/29/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $116,480 - $196,560 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewals processes, including forecasting, team alignment, and operational decision-making. Proven ability to coach and mentor individuals while fostering a high-performance culture in a remote work environment.

Highest-signal resume keywords

Renewals ManagementPeople LeadershipSaaS Renewals ProcessesOperational Decision-MakingRemote Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ForecastingRenewals StrategyPerformance MonitoringTactical Process ImplementationChurn AnalysisContract FundamentalsPricing Strategy

Soft Skills

CoachingGoal-SettingAccountabilityFeedbackTrust Building

Tools & Technologies

CRM SystemRenewals System

Industry Keywords

Customer SuccessSales ProfessionalRemote WorkAsynchronous Environment

About the role

Key responsibilities & impact

Manage the day-to-day work of a team of individual-contributor Renewals Managers/Associates
Implement functional renewals plans and strategy into tactical processes for a book of business
Maintain accurate renewals performance visibility in the CRM/renewals system for forecasting and reporting
Deliver precise forecasting for the renewal segment, including churn and growth projections
Partner with Sales, Customer Success, and Finance on renewals and expansion opportunities
Resolve moderately complex renewal and team problems according to GitLab processes and policies
Coach business acumen, including pricing, contract terms, whitespace, and expansion motions
Make routine operational decisions and escalate blocked or higher-risk issues
Guide prioritization and protect revenue and retention
Maintain team alignment with Division and Company-wide priorities
Set goals and performance expectations, drive accountability, monitor progress, and cascade information
Remove blockers and streamline renewals workflows
Identify talent gaps and provide candid, real-time feedback and coaching
Address engagement and retention needs and foster open feedback
Advise direct reports on career growth and task-level skills
Coach behaviors aligned with GitLab's Operating Principles and high-performance culture
Model and coach remote working best practices

Requirements

What you’ll need

Prior experience as a renewals, customer success, or sales professional, with exposure to renewal motions
Experience managing or mentoring early-career to mid-level individual contributors, or clear readiness to step into first-line people management
Strong understanding of GitLab's or a comparable SaaS company's renewals processes, pricing, and contract fundamentals
Ability to translate functional plans and strategy into clear, tactical day-to-day team processes
Sound judgment on routine operational decisions, with the discipline to escalate cleanly when issues exceed the team's scope
Strong prioritization skills
Demonstrated people-leadership instincts: goal-setting, accountability, feedback, coaching, and fostering trust and engagement
Alignment with GitLab's Values and Operating Principles
Excellent written, verbal, and remote presentation communication skills
Comfort operating in a fully remote, asynchronous work environment
Ability to travel for trainings, team offsites, customer meetings, and similar events

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office support
Incentive pay targeted at up to 100% of offered base salary for sales roles