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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing partner operations and ecosystems, including deal registration, compliance, and operational workflows. Proficient in utilizing tools like Salesforce and Impartner to enhance partner engagement and streamline processes.
Highest-signal resume keywords
Partner Operations ManagementSalesforce CRM ExpertiseImpartner PRM AdministrationOperational Process DesignAI Workflow Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deal RegistrationPartner TieringCertification ComplianceQuote-To-CashData Integrity ManagementUser Acceptance TestingOperational Escalation ResolutionSystem Requirements TranslationProcess DocumentationFinancial Systems Integration
Soft Skills
Independent WorkCollaborationProblem SolvingCommunicationTraining Support
Tools & Technologies
Impartner PRMSalesforce CRMAI ToolsERP SystemsPartner Portals
Industry Keywords
Business-To-BusinessSoftware-As-A-ServiceOEMGSIMSPTwo-Tier DistributionPartner DiscountingOperational InfrastructureEcosystem WorkflowsPartner Programs
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own the technology, processes, and operational infrastructure behind channel, distribution, OEM, GSI, and MSP partnerships
- Design and govern end-to-end partner processes, including deal and referral registration, service attach, two-tier distribution, rules of engagement, and quote-to-cash
- Partner with Deal Desk and Billing on transaction workflows and resolve registration, quoting, and billing escalations
- Own operational execution of partner tiering, onboarding, certification compliance, NFR licenses, rebates, and incentives
- Administer the partner technology ecosystem, including Impartner PRM, Salesforce CRM partner objects, deal registration, and partner portals
- Maintain system health, data integrity, vendor roadmaps, renewals, and service-level accountability
- Maintain integrations across partner platforms, Salesforce, ERP, quoting, billing, and financial systems
- Lead prioritization and UAT for implementations, migrations, and platform enhancements
- Own the ecosystem data model, partner attribution records, reporting, and dashboards
- Lead ecosystem month-end close with Deal Desk, Compensation, Accounts Receivable, and Finance
- Build and deploy AI agents to automate deal registration routing, NFR provisioning, data quality checks, and reporting
- Maintain process maps, runbooks, and training materials; support tool configuration, testing, and end-user training
- Own channel price files and partner quoting for product launches and SKU changes
Requirements
What you’ll need- Experience in business-to-business software-as-a-service channel or partner operations, with direct ownership of ecosystem workflows and the ability to work independently in a remote environment
- Hands-on experience with Impartner or an equivalent PRM platform, including deal registration and partner portal administration
- Strong working knowledge of Salesforce CRM, including partner objects, opportunity management, Flow, validation rules, reports, and dashboards
- Deep familiarity with resale, two-tier distribution, deal registration, rules of engagement, partner discounting, and partner quote-to-cash
- Understanding of OEM, GSI, and MSP transaction structures and operational requirements
- Direct experience operating partner programs, including tiering, certification compliance, rebates, and incentives, with responsibility for execution and compliance
- Experience designing and documenting complex operational processes for distributed teams
- Experience translating business needs into detailed system requirements and configuration
- Experience leading user acceptance testing through release
- Hands-on experience using AI tools and building agents to automate operational workflows
- Experience resolving ambiguous operational escalations across systems, teams, and partner relationships
- Experience aligning Deal Desk, IT, Finance, Compensation, Legal, and Sales around operational changes
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave