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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading renewal teams, driving predictable retention and expansion outcomes, and developing scalable operating models and playbooks. Proficient in managing complex customer portfolios and engaging with US Public Sector clients while ensuring compliance with procurement and contracting requirements.
Highest-signal resume keywords
Renewal ManagementCustomer Success LeadershipForecast Accuracy ImprovementSubscription Economics UnderstandingSalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewal StrategyChurn MitigationCommercial NegotiationOperating Model DevelopmentData Quality Improvement
Soft Skills
Team DevelopmentClear CommunicationCross-Functional Collaboration
Tools & Technologies
SalesforceCustomer-Health SystemsDashboardsBusiness Metrics
Industry Keywords
Public SectorGovernment ProcurementFunding CyclesContracting VehiclesComplex Licensing Structures
About the role
Key responsibilities & impact- Lead, coach, and develop Renewal Managers, building a high-accountability, high-trust culture
- Own the Public Sector renewal operating rhythm and improve forecast accuracy across retention, contraction, churn, expansion, timing, and confidence
- Run a consistent weekly forecast process from individual contributor updates through Public Sector leadership and executive forecast reviews
- Maintain a forward-looking view of material renewal risks, with a business reason, mitigation plan, directly responsible individual, timeline, and escalation path for each
- Lead Public Sector risk reviews and cross-functional action plans
- Distinguish churn and contraction from migration, consolidation, timing, procurement, data-quality, and customer-coverage issues
- Improve renewal playbooks, data quality, reporting, systems, automation, and process adoption with Renewals Operations and adjacent operations teams
- Own workforce planning, coverage, territory, role-progression, and leadership plans for the Public Sector Renewal Manager team
- Clarify decision rights and handoffs across the customer lifecycle while keeping Renewal Managers accountable for the commercial renewal motion
- Partner with Sales, Customer Success, Solutions Architecture, Finance, Legal, Deal Desk, Product, Operations, and channel partners to drive durable renewals
Requirements
What you’ll need- Experience leading in renewals, customer success, account management, sales, or a related business-to-business software function
- Experience leading renewal managers with a track record of developing talent and improving team performance
- Success driving predictable retention, renewal, expansion, and forecast outcomes across a complex customer portfolio
- Understanding of subscription economics, churn/contraction, mitigation strategies, renewal strategy, commercial negotiation, customer risk, executive engagement, and multi-stakeholder procurement cycles
- Ability to build operating models, playbooks, and processes that scale beyond individual effort
- Use Salesforce, customer-health systems, dashboards, forecasts, and business metrics to make decisions
- Ability to communicate complex topics clearly to executives and cross-functional teams
- Experience supporting US Public Sector customers, including Federal, State and Local, and Education markets, is required
- Familiarity with government procurement, funding cycles, contracting vehicles, compliance requirements, channel and reseller motions, and complex licensing or renewal structures is preferred
- Ability to travel for trainings, team offsites, customer meetings, and similar events
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support