Senior Product Manager, Switchboard

GitLab

. Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to engineering priorities .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $139,200 - $235,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product vision and roadmap development, with a strong focus on user experience and operational efficiency. Capable of collaborating across teams to enhance infrastructure tools and customer-facing products while incorporating user feedback.

Highest-signal resume keywords

Product Vision OwnershipUser Experience DesignInfrastructure UnderstandingCustomer EngagementTechnical Workflow Simplification

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear CommunicationIndependent Problem SolvingPrioritization

Tools & Technologies

Cloud Management ConsolesControl PlanesIncident Management Tools

Industry Keywords

Operational EfficiencyCustomer MigrationsEngineering CollaborationSite Reliability Engineering

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to engineering priorities
Work with engineering and site reliability engineering teams to improve tools for operating Dedicated instances, including upgrades and maintenance
Improve the customer-facing console for infrastructure settings, private networking, authentication, and instance health
Engage directly with customers to understand needs, explain product decisions, and incorporate feedback into the roadmap
Apply a strong user-experience perspective to product decisions and refine workflows hands-on with engineering
Improve tooling and experiences for migrations from self-managed GitLab to Dedicated and incident management
Extend Switchboard to support GitLab.com as its architecture evolves
Collaborate across product management, engineering, and site reliability engineering

Requirements

What you’ll need

Experience owning a product vision and roadmap and working with engineering to deliver improvements for users
Technical understanding of infrastructure and operational tradeoffs
Experience making complex technical workflows easier to understand and use
Clear communication and ability to work directly with customers
Ability to work independently, interpret an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs
Team members are expected to incorporate AI into their daily workflows
Experience with control planes, cloud management consoles, infrastructure products, internal operational tools, customer migrations, or incident management is optional, not required

Benefits

Comp & perks

Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave