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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering GitLab Professional Services, including installation, migration, and training, while effectively managing multiple customer engagements. Proficient in Infrastructure as Code and Configuration as Code technologies, with strong communication skills to serve as a trusted technical advisor.
Highest-signal resume keywords
Infrastructure As CodeConfiguration As CodeGitLab DeploymentCloud Provider ExperienceProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TerraformAnsiblePackerPuppetChefAmazon Web ServicesGoogle Cloud PlatformMicrosoft AzureGitSource Control Workflows
Soft Skills
Written CommunicationVerbal CommunicationMentoringProblem SolvingAsynchronous Collaboration
Tools & Technologies
GitLabOmnibus InstallationsReference Architectures
Industry Keywords
Professional ServicesCustomer EngagementsTechnical AdvisoryRemote WorkDelivery Processes
Tech Stack
Tools & technologiesAnsibleAWSAzureChefCloudGoogle Cloud PlatformNode.jsPackerPuppetTerraform
About the role
Key responsibilities & impact- Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services
- Plan and execute deployments from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code
- Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab
- Partner with Engagement Managers and Project Managers to improve delivery consistency and refine delivery processes
- Serve as a trusted technical advisor, translating customer goals and constraints into implementation plans and next steps
- Interface with GitLab product and engineering teams to unblock customer outcomes and share customer feedback
- Mentor Associate and Intermediate Professional Services Engineers
- Manage and deliver multiple customer engagements as primary engineer or lead
Requirements
What you’ll need- Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef
- Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure
- Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows
- Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set
- Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements
- Strong written and verbal communication skills in English
- Ability to identify root causes, propose options and tradeoffs, and drive issues to resolution while balancing multiple customer engagements
- Ability to work effectively in a fully remote organization through clear written communication, documentation, asynchronous collaboration, and alignment with GitLab's values
- Must be located in Japan and have full working rights in Japan
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Fully remote and largely asynchronous work environment